How to cancel DailyLook

Cancel in your account

You can still sign in.

1. 01Sign in at dailylook.com.
2. 02Cancel the box subscription from your account.
3. 03Wait for the confirmation email. The FAQ says that email is sent once the cancel is processed.

A box already in transit, or already at your house, still has to be checked out. Return what you do not want.

Cancel by phone

The account page will not finish. The box terms say you can also contact customer support.

1. 01Call 888-888-6645.
2. 02Say you want the box subscription cancelled.
3. 03Ask them to confirm it.

The box terms list this number and say you can also email. They do not publish the support email address or the hours.

How to know it worked

• —The FAQ says a confirmation email is sent once the cancellation is processed.
• —Cancelling does not refund earlier subscription charges.
• —The box terms say the cancellation goes through once unwanted clothes are returned and kept clothes are paid for.

Watch out for

• —Each box has a $40 styling fee. The first one is charged when you sign up. Later ones are charged when the stylist starts the box, usually 1 to 2 weeks before the delivery date.
• —That $40 becomes store credit. It expires 30 days after it is issued, it is not refundable, and it cannot be used on a past order. If the fee is refunded, the credit is voided.
• —Box items start at $60. Add-ons start at $14. Shipping both ways is free. A box can hold up to 12 items. You can preview it and swap up to 3 items before it ships.
• —You can get a box every month, every 2 months, or every quarter. Skip the next one under My Box, then Manage Box Subscription, then Skip Next Box. If the stylist has already started, contact Client Services.
• —Pause is not cancellation. You can pause for up to 12 months under My Account, then Pause My Box Subscription. DailyLook emails you before it starts again.
• —The box terms say a box is usually assigned to a stylist 15 days before the delivery date. After that, you cannot cancel or pause that delivery.
• —A $1 charge before the box arrives is a pre-authorization, not a sale. The hold drops off in 3 to 5 business days.
• —If a shipped box cannot be delivered and has to be sent again after an address change, DailyLook deducts $8.95.

DailyLook refunds

• —Cancelling does not refund previous subscription charges.
• —The FAQ gives you 5 days from delivery to check out and mail back what you do not want. If the 5th day is a Sunday, the return is due the next business day. Miss that and the card is charged for the whole box.
• —The box terms use 5 business days, not 5 calendar days, and say the full box value is charged if nothing is back after 10 days.
• —The FAQ says a return within 5 days is a full refund. After 30 days a 30% restocking fee applies. After 60 days the refund is store credit only. After 90 days there are no returns.
• —The box terms add a 50% restocking fee if a returned item is damaged. Items have to come back unworn, with tags.