How to cancel Dia & Co

Cancel the $20 Style Subscription

You get a 5-piece box and pay a $20 styling fee when it is styled.

1. 01Sign in at dia.com.
2. 02Open your account.
3. 03Cancel the subscription there. The help page says you can also change how often a box comes, or skip one.

You can choose monthly, every other month, or quarterly. The help page, updated September 16, 2026, says there is no fixed-term commitment.

Cancel a quarterly Style Plan

You are on a 3-, 5-, or 7-item plan that bills every 90 days.

1. 01Sign in at https://dia.com.
2. 02Open Account Settings.
3. 03Cancel the plan there. The same page is where you change or pause it.

The plan page says the cancel takes effect at the end of the billing cycle. Cancel before a promo period ends if you do not want the next charge.

Cancel by phone

The account page will not finish.

1. 01Call 1-888-342-0017. The contact page says the line is open 10am to 7pm EST, Monday to Friday.
2. 02Say whether you want the Style Subscription or the Style Plan cancelled.
3. 03Ask them to confirm the date it ends.

Cancel by email

You want it in writing.

1. 01Email dia@cs.dia.com.
2. 02Give the email on the account and name the plan you want stopped.
3. 03Ask them to confirm it will not renew.

How to know it worked

• —A Style Plan cancel takes effect at the end of the billing cycle. There is no refund for a partial month.
• —A Style Subscription can be cancelled in the account. The $20 styling fee is not refunded if you keep nothing from that box.
• —If you do not pause or cancel a Style Plan before the bill date, it renews every 90 days.

Watch out for

• —Dia has two paid programs. The Style Subscription is a 5-piece box with a $20 styling fee, on a monthly, every-other-month, or quarterly schedule. The Style Plan is a 3-, 5-, or 7-item box billed every 90 days.
• —The $20 fee is charged when the box is styled. It is credited toward what you keep. If you keep a $65 item, $20 of that price is covered and $45 is still charged. Keep all 5 pieces and the help page says you get 25% off all 5.
• —You have 5 days to try the Style Subscription box on. Send returns in the bag with the prepaid label, and drop them at FedEx.
• —The Style Plan page does not publish a dollar amount for the quarterly fee. It says you are charged the rate for the plan you picked, every 90 days, unless you pause or cancel first.
• —Style Plan keep discounts: 20% off for 3 or 4 items, 25% off for 5 or 6, and 30% off for 7 or more.
• —Skipping a box, or pausing, is not the same as cancelling. The Style Plan page says both are done in Account Settings.

Dia & Co refunds

• —If you keep nothing from a Style Subscription box, the $20 styling fee is not refunded.
• —If you keep items, the $20 is a credit on that box, not cash back.
• —A Style Plan has no refund for a partial month. Cancel before a promotional period ends to avoid the next charge.
• —The plan page says that if a charge for kept or unreturned items fails, Dia may try the card again until it is paid.