How to cancel Dollar Shave Club

Cancel in your account

You can sign in. The terms call this the way to cancel. A guest checkout has to claim the account first.

1. 01Go to dollarshaveclub.com and sign in.
2. 02Open your account page and select Subscriptions.
3. 03Find the plan you want to stop and choose Unsubscribe, Cancel Subscription, or Cancel Membership. Use the label your account shows.
4. 04Select a reason and finish the screens after it. The help article calls the next screen Don't Go.
5. 05Repeat for each subscription you want to stop.

Do this at least one full business day before your next shipping date. The help article says to cancel 1 day prior to your order date.

Cancel by email

You want it in writing, or the account page will not finish it.

1. 01Email members@dollarshaveclub.com.
2. 02Give your name and the email on the account, and say you want the subscription cancelled.
3. 03Add the date of your next shipment so they can find the order.

The terms say a request by email can take up to five business days. If it is not processed before the next delivery, you can still be charged for that box.

How to know it worked

• —The terms say you keep the benefits through the subscription term you already paid for.
• —An email request can take up to five business days. Keep the reply.
• —No reply before the next shipping date means that box can still be charged and sent.

Watch out for

• —The card is charged at least one full business day before the next shipping date. Cancel before that cutoff or that shipment still goes out.
• —A trial renews at the standard rate unless you cancel before the trial ends. The terms say Dollar Shave Club does not email you when the promotional price ends.
• —If the price goes up, remove the product or cancel at least one working day before the first ship date after the new price, or you pay the new price.
• —Pausing or skipping one box is not a cancellation. Those requests also need one full working day before the next shipping date.
• —The terms do not describe billing through Apple or Google. They charge the payment method on the account.

Dollar Shave Club refunds

• —Cancelling does not by itself refund a box you already paid for.
• —If a product in the most recent shipment is unsatisfactory, email members@dollarshaveclub.com within 30 days of the date Dollar Shave Club shipped it. They refund the price you paid for that product, or the discounted price if it was discounted.
• —They may ask you to return it. Shipping and handling from the original order are not refunded. The credit usually follows within five business days of the request, or of the return if they asked for one.