How to cancel ElevenLabs

Cancel in your account

ElevenLabs is set to renew.

1. 01Open your account and cancel the plan.

The terms do not print the button. You can cancel any time. You keep the plan until the current period ends. The fee already paid is not refunded. A price change does not hit the period you already paid. Cancel at least 7 days before a new price takes effect, or the plan renews at that price for the same length and the card is charged on the first day of the new period. If a charge fails, they can pause access until it is paid, or update the card through your bank or the payment company. Prepaid credits are not cash, expire 12 months after purchase unless the offer says otherwise, and are not refunded. A repeat credit purchase keeps charging until you turn that feature off or the account ends. A plan bought from a reseller is cancelled under that reseller’s contract.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it by certified mail to Eleven Labs Inc., Attn: Legal Department – Arbitration Opt-Out, 169 Madison Ave #2484, New York, NY 10016.

The terms use that street for an arbitration opt-out, which can also be emailed to legal@elevenlabs.io within 30 days of first agreeing. Copyright notices use the same street, Attn: Copyright Agent, or copyright@elevenlabs.io. Cancel in the account as well.

How to know it worked

• —You keep the plan through the end of the current period.
• —The fee already paid is not refunded.

Watch out for

• —A new price needs a cancel at least 7 days before it takes effect.
• —Prepaid credits expire after 12 months unless the offer says otherwise.

ElevenLabs refunds

• —Subscription fees already paid are not refunded.
• —Prepaid credits are not refunded, except where the law requires it.
• —They can choose to give a refund. Sales are otherwise final.