How to cancel DriverSupport ONE

Cancel on Your Account

DriverSupport bills you. The terms say this is how you cancel.

1. 01Go to driversupport.com and choose Customer Account Login, or open webapp.driversupport.com.
2. 02Open Your Account.
3. 03Follow the cancellation instructions on that page.
4. 04Click View billing details to see the date the account closes.

The billing page says you can manage the account in the portal 24/7. The account stays open through the end of the current billing period.

Cancel by email

You want a written request, or you cannot sign in.

1. 01Email support@driversupport.com.
2. 02Say you want the subscription cancelled, and give the email on the account.

The same address is where DriverSupport says to take billing questions and refund requests. Keep the reply.

Cancel by phone

You want to speak to someone.

1. 01Call (512) 373-3518.
2. 02Say you want the subscription cancelled, and give the email on the account.

DriverSupport says customer service is offered during its normal business hours, excluding legally recognized holidays, and that it can be unavailable.

Cancel by chat

You want an answer on the site or in the app.

1. 01Open the chat on driversupport.com, or the chat in the app.
2. 02Say you want the subscription cancelled, and give the email on the account.
3. 03Save the chat.

DriverSupport calls chat the best way to reach it. Refund requests can be made in that chat.

Cancel where a third party bills you

You signed up with a third-party account as the payment method.

1. 01Open your account with that third party.
2. 02Turn off auto-renew, or unsubscribe from DriverSupport there.
3. 03Billing details for the plan are in that same account.

The terms say you may need to cancel with the third party.

How to know it worked

• —The account closes at the end of the current billing period.
• —View billing details on Your Account shows that date.
• —You keep access to the service until that period ends.

Watch out for

• —The plan continues month to month or year to year until you cancel it.
• —Cancel before the renewal date or the next period is billed.
• —An introductory price becomes the full price after the intro period. The full price is the one shown when you signed up.
• —If a payment fails and you do not update the card or cancel, DriverSupport can keep billing that card, and the billing date can change.
• —A price change takes effect after they email you.
• —Someone else in the household may have signed up. DriverSupport says to chat with them if you do not remember the purchase.
• —There is no refund or credit for the unused part of a period you already paid.

DriverSupport ONE refunds

• —The terms say DriverSupport does not give refunds or credits for a partial billing period.
• —You can still ask, in the account portal, by email to support@driversupport.com, or in the chat on the site or in the app.
• —Whether they refund you is their choice. If they do, the money goes back to the original card.
• —A refund once does not mean they will refund you again.