How to cancel Dropbox

Cancel on the website

You pay Dropbox directly for Plus, Professional or Essentials.

1. 01Sign in at dropbox.com.
2. 02Click your picture or initials at the bottom left, then Manage account.
3. 03Click Cancel plan at the bottom of the page.
4. 04Pick a reason, then Continue canceling or Confirm change, and finish the prompts.

No Cancel plan button means you bought Dropbox on a phone. Cancel in that app store. A Family or team plan uses its own steps in Dropbox's help center.

Cancel a free trial

You are still on a trial of Plus, Professional or Essentials that you started on a computer.

1. 01Sign in at dropbox.com.
2. 02Click your picture or initials, then Manage account.
3. 03Click Cancel trial at the bottom.
4. 04Pick a reason, click Continue, then Confirm cancel.

Paid by card, the trial becomes Basic when the trial ends. Paid with PayPal, it becomes Basic straight away.

Cancel a plan bought on a phone

You subscribed or started a trial in the Dropbox app. The store bills you.

1. 01iPhone or iPad: open Settings, tap your name, then Subscriptions, then Dropbox, then Cancel Subscription.
2. 02Android: in the Dropbox app, open Account, then Manage your subscription, then How to cancel, then Cancel plan. That opens Google Play. Tap Cancel subscription.

No cancel button, or red text saying it expires, means Apple has already cancelled it.

How to know it worked

• —Dropbox emails you from no-reply@dropbox.com with the subject "Dropbox Plan will not renew".
• —On the Billing tab, Change next to Billing period should say "Plan downgrade scheduled".
• —Cancelled in an app store? The confirmation comes from Apple or Google, not always from Dropbox.

Watch out for

• —Cancelling is not the same as deleting the account. You drop to the free Basic plan, with 2 GB, at the end of the month or year you already paid.
• —Over 2 GB, Dropbox can block syncing and sharing. If you stay over the limit, Dropbox may delete files you own.
• —Deleting the app does not cancel the plan.
• —An expired card does not cancel it either. Your bank can move the charge to a new card.
• —A letter by post is a real Dropbox cancel method, but Dropbox says it is slower. If the plan renews before they process the letter, that charge is not refunded.

Dropbox refunds

• —Dropbox does not refund subscription payments in most cases.
• —In the EU, UK or Turkey, Plus, Family, Professional or Essentials can be refunded if you cancel within 14 days of purchase. Ask Dropbox support.
• —A chargeback through your bank drops the account to Basic. A team account can lock.
• —Bought on Apple or Google? Ask that store for a refund.