How to cancel Docusign

Cancel in Plan and Billing

You are an administrator, and the paid plan was bought on docusign.com. This is not the free account.

1. 01Sign in to Docusign as an administrator.
2. 02Select Admin, then Plan and Billing under Account.
3. 03Select Manage Subscription, then Cancel subscription.
4. 04Review the cancellation and select Confirm Cancellation, then Continue.

On a Real Estate Starter plan, scroll down and select Manage subscription, then Cancel Plan. A Legacy or Developer plan uses a different path in Docusign's help. The paid plan becomes the free version at the end of the term.

Cancel by phone

You cannot find the cancel button, or you want Docusign to confirm it.

1. 01Call 1-800-379-9973 in North America.
2. 02Give the email on the account and say you want the paid plan cancelled.
3. 03Ask for confirmation. The terms say the cancellation takes effect only after Docusign confirms it.

Cancel in Apple or Google Play

You bought the paid plan in the Docusign mobile app.

1. 01Use Apple (iTunes) if you bought it in the iOS app. Use Google Play if you bought it in the Android app.
2. 02Docusign's cancel article says those store steps replace the web steps above.
3. 03The terms say you must use that store's own tools to end the plan.

The web Cancel subscription steps are for a plan bought on docusign.com.

How to know it worked

• —The terms say you must receive a confirmation from Docusign, or the cancellation does not take effect. Keep that confirmation.
• —Cancel subscription moves the account to the free version at the end of the subscription term. You keep the paid plan until then.
• —Bought in the app? The renewal is controlled in Apple or Google Play, not on the web billing page.

Watch out for

• —A paid plan renews for the same length of time unless you cancel it, close the account, or turn off auto-renew at least 5 business days before the term ends.
• —Closing the account is different from cancelling the plan. Download your documents first. Docusign says they are not accessible after the account is closed.
• —To close the account on a phone, sign in on the web, open Admin, then Plan and Billing, then Close Account. Docusign says that close takes 24 to 48 hours.
• —A plan bought in the Docusign app is billed by that app store. The web steps do not stop it.
• —You may end the account on 10 days' written notice, using the instructions on Docusign's site or by contacting support. Confirmation is still required.

Docusign refunds

• —Docusign says payments are non-refundable except where the terms allow it, the parties agree, or the law requires it.
• —If you end an annual plan in the first 30 days of the first term, you may send a written refund request for the fees paid for that term. Docusign will consider it in good faith and does not have to approve it.
• —After those 30 days, Docusign says it does not have to consider a refund, unless the law requires it. The same is true if the terms were broken, or if its records show substantial use in that period.
• —Ask for the refund in the same request as the cancellation. Cancelling alone does not return the money. A plan bought in an app store is billed by that store.