Do it yourself
Cancel DocumentGenius yourself
TLDR: Log in, open User Settings from the profile icon, and choose Cancel next to the current plan. The terms say a cancellation takes effect at the end of the current paid term, so the period already paid for still runs. A 7-day trial bills the $49.95 monthly plan if you continue. A refund request has to be made within 30 days of purchase, and the help center reviews those one by one.
Cancel in User Settings
You can still sign in.
- 01Log in and click the profile icon in the upper right.
- 02Select User Settings.
- 03Select Cancel next to your current plan.
The terms, last updated January 12, 2025, call this the My Account section and say the cancellation takes effect at the end of the current paid term. The help article, updated January 15, 2025, is the one that names User Settings and the Cancel control.
Email support
The Cancel control is missing, or you want them to confirm the plan has stopped.
- 01Email support@documentgenius.com.
- 02Say you want the paid membership cancelled, and give the email on the account.
- 03Ask them to confirm the date it stops.
The help article says a missing Cancel button can mean the subscription is already inactive, including after a failed payment.
Chat during posted hours
You want a person while chat is open. The help articles do not list a phone number.
- 01Use the chat on the DocumentGenius help center.
- 02Chat is listed Monday to Friday, 9 AM to 6 PM EST.
- 03Ask them to confirm whether the plan is already cancelled or still set to renew.
How to know it worked
- The terms say a cancellation takes effect at the end of the current paid term.
- Recurring charges continue until you notify DocumentGenius of the cancellation. Renewal charges use the rates in effect at renewal.
- If the Cancel control is gone because a payment failed, the help article says the subscription stays cancelled and is not billed again unless you update the billing information.
Watch out for
- New accounts can start a 7-day free trial with a card on file. The terms say the trial rolls into the monthly membership and the card can be charged at the end of the trial unless you cancel or downgrade.
- The pricing article lists the monthly plan at $49.95 a month, and the annual plan at $119.88 a year, which it describes as $9.99 a month billed annually.
- To move from a trial or a monthly plan onto annual, DocumentGenius says to cancel, let the account expire, then use Upgrade near the Help and profile icons and pick the Annual Plan. Upgrade starts a plan again.
- The terms say DocumentGenius charges you through its wholly owned subsidiary, Resume Technologies Limited.
- If a payment is late, the terms say you still owe the amount, plus reasonable collection costs, and access can be suspended.
DocumentGenius refunds
- The terms say DocumentGenius cannot provide a refund if the request is made more than 30 days after purchase.
- The help article says refund requests are reviewed case by case. Email support@documentgenius.com or use chat, Monday to Friday, 9 AM to 6 PM EST.
- The terms also say support can offer credit for future services. They do not promise a refund of a renewal that has already started.
Sources · checked 2 November 2026
