Do it yourself
Cancel Figma yourself
TLDR: On a Professional plan, open Admin, then Settings, and click Cancel plan. You keep paid features until the billing period ends, then the team becomes free, and the payment is not refunded.
Cancel a Professional plan
You are an admin on a paid Professional plan, not the free Starter plan.
- 01In the browser or the Figma desktop app, find the Professional team in the file browser sidebar.
- 02Click Admin.
- 03Select the Settings tab.
- 04In the Plan section, click Cancel plan.
- 05Pick a reason and click Cancel plan again.
At the end of the billing period the team becomes the free Starter plan. You keep Professional features until then. Cancelling does not delete the account.
Cancel an Organization plan by email
The Organization plan was bought online, and you did not sign an order form.
- 01Email support@figma.com.
- 02Say you want the Organization subscription cancelled, and give the email on the account.
- 03Send it in the 30 days before the annual term ends.
Figma bills that plan annually and renews it each year. If you signed an order form, the order form applies instead of these online terms.
Cancel Organization or Enterprise with support
You are on Organization or Enterprise, or you cannot use the Professional cancel button.
- 01In Figma, select the question mark at the bottom right and choose Contact support. Or start from Figma's Support Hub.
- 02Fig, Figma's support chat, collects the details and connects a Professional, Organization, or Enterprise plan to the support team by email.
- 03Say you want the paid plan cancelled. Organization and Enterprise downgrades are handled by that team.
Figma does not offer phone support or live chat with the support team. Email support runs Monday through Friday, excluding observed company holidays. Fig is in English.
How to know it worked
- On Professional, Cancel plan keeps paid features until the billing period ends. The team then becomes Starter.
- There is no separate refund email. Figma says subscription payments are non-refundable.
- On an Organization plan bought online, the cancellation is the email to support@figma.com in the 30 days before the annual term ends.
Watch out for
- Starter, after a Professional downgrade, allows 3 Figma Design and Figma Sites files in a folder, 3 FigJam files, and 3 Figma Slides files, and one folder. Extra files can be locked so you cannot edit them.
- Published sites in Figma Sites are unpublished when you downgrade. A published Figma Make app stays up at its figma.site address, and a custom domain on it is removed.
- On an annual Professional plan, extra paid seats added during the year are billed on a separate monthly subscription until you add them to the annual plan or remove them. Unassigned seats on a monthly plan do not renew the next month.
- Move or export files before you cancel if you need them. To delete the team, cancel the Professional plan first.
- An Organization plan bought online renews yearly for the seats on the account at the renewal date, plus tax. Seat additions during the year are prorated and show up on the quarterly invoice.
Figma refunds
- Figma's help center says payments for Figma subscriptions are non-refundable.
- The terms also say fees are non-refundable. If Figma changes the price during the current term and you object within 30 days, Figma refunds the unused prepaid fees for that term.
- If Figma ends the subscription and the reason is not that you broke the terms, Figma refunds unused prepaid fees in proportion. The same applies if Figma discontinues the service you are paying for.
- An Organization plan bought online does not refund the annual fee unless the terms say otherwise. Pay-as-you-go charges are non-refundable. Ask through the help widget in Figma, or Figma's contact form. Cancelling does not create a refund.
