Do it yourself
Cancel Fjor yourself
TLDR: Open Profile, then Manage Subscriptions, and finish Cancel Subscription, or email support@formula.care, because cancelling only in PayPal does not stop it. Once a billing period has started, Fjor does not refund it.
Fjor charges show up as
- FJOR NUTRITION
- FORMULA.CARE
- FORMULA-APP.COM
- PAYPAL*FORMULACARE
- BT*FORMULA-APP.COM
- FORMULA-AP* TRIAL APP
- FORMULA APP
Cancel on the website or with PayPal
Your statement shows FJOR NUTRITION, FORMULA.CARE, FORMULA-APP.COM, PAYPAL*FORMULACARE or another Formula name. You bought on Fjor's website.
- 01Go to account.formula.care, or open the Formula app.
- 02Sign in with the email you signed up with.
- 03Open Profile, then Manage Subscriptions.
- 04Choose Cancel Subscription and finish every screen until it says it is done.
- 05Wait for Fjor's cancellation email. It should arrive within minutes.
Paid with PayPal? Cancelling with Fjor also ends the PayPal agreement. Cancelling only in PayPal does not cancel the subscription.
Cancel on iPhone (App Store)
Your statement shows APPLE.COM/BILL. Apple bills you, so the renewal is stopped in Apple's settings.
- 01Open Settings on your iPhone.
- 02Tap your name, then Subscriptions.
- 03Tap Formula, then Cancel Subscription.
Do it at least 24 hours before your renewal date, or that renewal may still go through.
Cancel on Android (Google Play)
Your statement shows GOOGLE*. Google Play bills you, so the renewal is stopped in the Play Store.
- 01Open the Play Store app.
- 02Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- 03Tap Formula, then Cancel subscription.
Do it at least 24 hours before your renewal date, or that renewal may still go through.
Cancel by email
Fjor's terms accept cancellation by email. Useful if you cannot log in.
- 01Email support@formula.care from the address on your account.
- 02Say you want to cancel your Formula subscription and ask for written confirmation.
- 03Attach a screenshot of a recent charge showing the name, date and amount, so they can find your account.
Fjor says it replies within 24 hours. Keep the reply as your proof.
How to know it worked
- Fjor sends a cancellation email within minutes. That email is your proof.
- No email means the cancellation most likely did not finish, or went to a mistyped address. Check spam, then contact Fjor.
- You keep access until the end of the period you paid for. No charge should follow.
Watch out for
- Deleting the app or your account does not cancel the subscription.
- Cancelling the automatic payment in PayPal alone does not cancel it. The plan stays active on Fjor's side.
- Two accounts mean two subscriptions. Cancelling one leaves the other billing.
- Started with a trial? It shows as FORMULA-AP* TRIAL APP. Cancel before it ends or it renews as a paid plan.
Fjor refunds
- Once a billing period has started, Fjor does not refund it.
- California and Connecticut residents can cancel for a full refund until midnight on the third business day after buying.
- Fjor refunds duplicate charges and renewals taken after a completed cancellation. Email support@formula.care with the dates.
- Approved refunds reach your original payment method within 14 business days.
- App Store and Google Play refunds are handled by Apple or Google, not Fjor.

