Do it yourself
Cancel GoDaddy yourself
TLDR: For Microsoft 365 from GoDaddy, open Manage Subscriptions and choose Cancel Plan. You keep it until the date shown, and some monthly-billed yearly plans add an early cancellation fee inside the first 180 days.
GoDaddy charges show up as
- GODADDY
- DNH*
Cancel the Microsoft 365 plan
The Microsoft 365 plan was bought from GoDaddy and shows in your subscriptions. This is not the path for a domain.
- 01Sign in at godaddy.com and open Renewals and Billing.
- 02Select Manage Subscriptions.
- 03In the list, select the Microsoft 365 plan, then select Cancel Plan.
- 04Choose a reason and select Continue to Cancel. GoDaddy may ask a follow-up question. Select Continue to Cancel again.
- 05Read the date under Confirm your cancellation. You can keep the plan until that date.
- 06Select Confirm Cancel.
After that date, GoDaddy says the product and its data are deleted. You can still renew the plan by hand if you change your mind before then.
Cancel in Apple or Google Play
You bought the product through the Apple App Store or Google Play.
- 01GoDaddy says a mobile app store purchase has to be changed in that store.
- 02Cancel the subscription in the Apple App Store or Google Play account that paid for it.
Cancel Plan in the GoDaddy account does not stop a subscription the app store is billing.
How to know it worked
- Before you confirm, GoDaddy shows the date the subscription will be cancelled. You are not charged on the next billing date.
- You can keep using Microsoft 365 until that date.
- Deleting one mailbox is not the same thing. The email plan keeps renewing until you cancel the plan itself.
Watch out for
- These steps are for a Microsoft 365 plan in Manage Subscriptions. A domain is cancelled with Cancel Domain, and a domain with Domain Protection asks for an extra identity check. Do not use that path for email.
- Deleting a user in the Email & Office Dashboard removes that mailbox. GoDaddy says the mailbox contents are no longer accessible. You can restore that user within 30 days. The plan itself stays until you cancel or delete it.
- Some US plans are a 12-month commitment billed once a month. Cancel within 180 days of purchase and GoDaddy charges an early cancellation fee: $10.00 for Microsoft 365 Email Essentials, $20.00 for Microsoft 365 Email Plus with Security, $40.00 for Microsoft 365 Secure Online Essentials, and $60.00 for Microsoft 365 Secure Business Professional.
- Card charges often start with DNH* and include GODADDY. Some payments are processed by partners and can show CCAVENUE or DLOCAL, which those partners also use for other businesses. Match the date and amount to your GoDaddy order history.
- GoDaddy's refund policy page says a change took effect on October 15, 2026, for customers who got a notice email on September 15, 2026. If you bought or renewed before October 15, 2026, the policy below still applies.
GoDaddy refunds
- Annual Microsoft 365 plans are refundable during the first 7 days (168 hours).
- Monthly Microsoft 365 plans use the standard monthly window: within 48 hours of the transaction. GoDaddy counts any plan shorter than one year as monthly.
- You have to ask GoDaddy customer service for the refund inside that window. Cancelling the plan does not, by itself, request the refund.
- Call 1-480-366-3550 or text 1-480-908-8665. Both are listed as 24/7. Chat is on the contact page.
- Ask before you close the GoDaddy account. After the account is closed, the refund policy says you are no longer eligible.
- If the plan included a free domain, GoDaddy deducts the domain's list price from the refund.
