EndSubscription
Checked 2 November 2026

How to cancel Exponent

Exponent Labs, LLC runs Aced, formerly Exponent, in the US. tryexponent.com now opens aced.io. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Exponent so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Exponent until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Exponent never cancels
Cancel Exponent for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Exponent

Fill out one short form. We mail an official termination letter to Exponent's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

Exponent Labs, LLC548 Market St.PMB 21689San Francisco, CA, 94104USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Exponent subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Exponent yourself

TLDR: The paid plan is the Aced membership, and it renews on its own. Cancel it on the account page any time before the renewal date. The support page does not name the button. They offer a full refund of the membership within 5 days of purchase if you write to them. Deleting the account is separate, and it makes you cancel auto-renew first.

Cancel on the account page

You pay for an Aced membership. The support page says it renews automatically.

  1. 01Open the account page on aced.io.
  2. 02Cancel the plan before the renewal date. The support page says you can do that there, and it does not name the button.

Support replies are a different thing. The page says business hours are Monday through Thursday, 8 AM to 8 PM PT, and a reply can take 2 business days. It does not say the renewal waits for that reply.

Ask for the 5-day refund

You want the membership payment back, and you are still inside 5 days of the purchase.

  1. 01Email support@aced.io.
  2. 02Say you want the membership refund. The support page says they offer a full refund within 5 days of purchase.

Cancel a coaching session

You bought a coaching session. The support page says a coaching purchase does not include the Aced membership.

  1. 01Reschedule or cancel the session at least 24 hours before it starts.

A missed session, or a cancel or reschedule inside 24 hours, counts as a used session. The support page does not say that returns the money for the session.

How to know it worked

  • The support page says the membership renews until you cancel on the account page before the renewal date. It does not say you get a confirmation email.
  • Deleting the account is not the cancellation by itself. The page says you are prompted to cancel auto-renew first, then set a password and enter it. Deletion removes access to subscriptions and coaching credits.
  • A coaching session and the membership are billed apart. Cancelling one is not described as cancelling the other.

Watch out for

  • The live site is aced.io. The support and terms addresses on tryexponent.com open the same Aced pages. The terms, updated October 1, 2026, call the service Aced.
  • The membership includes the courses, unlimited peer mock interviews, and the members-only Discord. Cancelling is what stops the renewal. The page does not say leftover peer interviews are paid out.
  • Support hours are Monday through Thursday, 8 AM to 8 PM PT. Friday, Saturday, and Sunday are not listed.

Exponent refunds

  • The support page says they offer a full refund of the membership within 5 days of purchase. Write to them and say what you need. It does not promise a refund after day 5.
  • It does not say cancelling on the account page, by itself, returns the current period.
  • A coaching session cancelled or rescheduled inside 24 hours counts as used. The page does not publish a refund for that session.

Sources · checked 2 November 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Exponent

  • You cannot log in, or do not remember the email

    The notice goes to Exponent Labs, LLC's office in your name and address. No login, no password.

  • You deleted the account and a renewal still went through

    The notice cancels the auto-renewing membership. Their support page says deletion asks you to cancel auto-renew first, and it removes the subscriptions and coaching credits.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Exponent until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Exponent

What people ask about Exponent.

How do I cancel Exponent?

The product is now Aced, from Exponent Labs. Open the account page on aced.io and cancel before the renewal date. The support page does not name the button. Other questions go to support@aced.io.

Can I get the membership fee back?

The support page says yes, a full refund within 5 days of purchase, if you contact them. Email support@aced.io. It does not promise a refund after those 5 days.

Does cancelling the membership cancel a coaching session?

The support page says buying coaching does not include the membership, and a session has to be cancelled or moved at least 24 hours ahead or it counts as used. It does not say cancelling the membership does that for you.

Can you cancel Exponent without me logging in?

Yes. The notice goes to Exponent in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

Cancel another subscription.

Hand Exponent off to us$14.95 once · we handle the rest

Start