Do it yourself
Cancel Generation Genius yourself
TLDR: Turn off the yearly renewal in the account, which the terms say is one click, or email support@generationgenius.com. That stops future charges and does not refund charges already made, though a paid annual plan can be refunded within 30 days of opening or renewing.
Turn off the renewal
The plan renews once a year.
- 01Open the account management page.
- 02Turn off the renewal. The terms say this is one click. They do not name the button.
You can also call (866) 936-5564 or email support@generationgenius.com. A fax number on the help page is (707) 312-8176. Turning off the renewal stops future charges. It does not refund charges already made. A year of access runs 12 months from the order. They email a reminder before the renewal date. A PIN, set at checkout, is required for account changes.
Mail a notice
You want it on paper. The terms say to send correspondence here.
- 01Write that you are cancelling, and include the email or username on the account.
- 02Mail it to Generation Genius, Inc., 1679 South Dupont Highway, Ste 100, Dover, DE 19901.
The English help page lists a different location: 169 Madison Avenue #2770, New York, NY 10016. The terms, which are published in Spanish, say the service is offered from the Dover address and that correspondence goes there.
How to know it worked
- Access for the year you already paid stays in place. The next renewal is what the cancel stops.
Watch out for
- A free trial is limited to one per person per year. The account holder must be 13 or older. A child uses an adult’s account.
- A classroom login is for one person. A school login is not shared with another school.
- The payment section of the terms says fees are not refundable. The cancellation section and the English help page both describe a 30-day exception. Those two 30-day rules do not match. See Refunds.
Generation Genius refunds
- The terms say a paid annual plan can be cancelled and refunded only within 30 days of opening the paid account or of the renewal date.
- The English help page says the 30-day money-back guarantee is for new subscriptions, and that they do not take a refund request more than 30 days after the first subscription. It does not mention a new 30 days at renewal.
- A teacher who paid personally can be reimbursed in full if the school or district subscribes within 120 days. Email them the personal username and the school username.
Sources · checked 28 October 2026
