Do it yourself
Cancel Gleim yourself
TLDR: Paid Gleim exam prep is canceled by calling 800-874-5346. Accounting and academic online courses can be canceled within 30 days of purchase if no more than one study unit or lesson has been opened. Finish Line courses have 10 days, and only if you have not gone past the first testlet of the first mock exam. The terms do not list a cancel button in the account.
Call Gleim
You bought paid exam prep directly from Gleim and want it canceled.
- 01Call 800-874-5346.
- 02Ask them to cancel the online course under the return policy.
The contact page lists those representatives Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern. The local number is 352-375-0772. Support questions can also go to support@gleim.com. The return policy itself tells you to call.
How to know it worked
- Eligible resalable books, and unopened, undownloaded software and audio, are refunded when returned within 30 days of purchase.
- An eligible online course is canceled only inside the access limits below. The terms do not describe a confirmation screen.
Watch out for
- The policy applies only to products purchased directly from Gleim Publications, Inc.
- Opened or downloaded Test Prep software or audio, a partial return of a package, and shipping and handling are not refunded. Freight on a returned or refused package is the buyer's cost.
- The contact page lists the office at 3525 NW 97th Blvd., Gainesville, FL 32606, and P.O. Box 12008, Gainesville, FL 32627. The terms also list Gleim Publications, Inc. at P.O. Box 12848, Gainesville, FL 32627.
- Flight-simulator hardware on the same page is a separate 30-day return and carries a 20% restocking fee.
Gleim refunds
- Accounting and academic online test prep, and other online courses: cancel within 30 days of purchase if no more than one study unit or lesson has been accessed.
- Online CPE: cancel within 30 days of adding the course to your Personal Transcript if the Outline has not been accessed.
- Finish Line: cancel within 10 days of purchase if no more than the first testlet in the first mock exam has been accessed. If that mock exam was skipped, the limit is one study unit.
- Aviation Test Prep Online: cancel within 30 days if no more than the first study unit has been accessed. Other aviation online courses: 30 days, and no more than two study units.
- Complaint and refund questions go to the same office number, 800-874-5346.
Sources · checked 2 November 2026

