How to cancel Final Round AI

Cancel in the billing portal

The plan is still active.

1. 01Open Settings, then Account & Billing.
2. 02Select Manage subscription.
3. 03Confirm the cancellation in the secure portal that opens in the browser.

Opening the portal does not cancel anything. Finish it there, then refresh the status in the app. Do this before the next renewal. Cancelling stops future charges. It does not refund the current period, and it does not send a refund request.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Pump Labs Inc., dba Final Round AI, 165 Page St, San Francisco, CA 94102.

Questions about the terms go to hi@finalroundai.com. The FAQ also lists support@finalroundai.com.

How to know it worked

• —A price change gets at least one month’s notice. Cancel before it starts if you do not want the new price.
• —A full refund, if they approve one, also cancels future renewals and ends the access that charge paid for.

Watch out for

• —Deleting the account is separate. On the website, open Account settings, then Danger Zone, then Delete Account, then Delete My Account. That is permanent. If you cannot sign in, email support@finalroundai.com with the subject Data deletion request.
• —They aim to answer hi@finalroundai.com in 1 to 2 business days. Do not wait for that reply if a refund deadline is about to pass.

Final Round AI refunds

• —There is a 3-day (72-hour) money-back guarantee on the first charge and on renewals, including monthly, quarterly, and annual plans. Email hi@finalroundai.com with the account email, the charge date, the plan, and the reason. The FAQ tells you to email support@finalroundai.com with the same details.
• —The 72 hours run from when you send the email, not from when they answer. It is once per customer, and only a refund they actually pay uses that one time.
• —It does not apply if the billing period already has two interview sessions that each lasted more than 30 minutes. A session of exactly 30 minutes does not count.
• —After 72 hours, the charge is final, except where the law requires a refund, they caused a duplicate or wrong charge, or they approve a product or technical problem and the account was not used that much.
• —A Stripe refund can be reduced by the card-processing fee Stripe does not give back, where the law allows it. They itemize that. They do not add a separate refund fee. A wrong charge they caused is not reduced.
• —They start an approved refund to the original payment method in 5 to 7 business days. A Stripe refund often shows in about 5 to 10 business days after that, depending on the bank.