Do it yourself
Cancel Interview Kickstart yourself
TLDR: The US terms do not publish a cancel button or a cooling-off refund for a paid course. The published refund is 50% of the tuition, and only if you meet every condition for LevelUp, the live program, or StepUp, the self-paced program, and you still have no job offer. You must notify Interview Kickstart during post-program support or within 30 days after it ends, and you must send documentation. The contact page lists start@interviewkickstart.com, +1 (855) 554 1808, and the Wilmington office.
Notify Interview Kickstart
You paid for a LevelUp or StepUp course and need to reach them in writing or by phone.
- 01Email start@interviewkickstart.com, or call +1 (855) 554 1808.
- 02Or mail Upward and Onward Inc., 3 Germay Dr, Unit 4 #1755, Wilmington, DE 19804, United States.
- 03For the 50% refund, notify them during post-program support or within 30 days after it ends, and send the documentation the terms require.
The terms say to notify Interview Kickstart of a refund claim. They do not list account clicks, office hours, or a separate billing desk. Privacy questions use a different email on the privacy policy.
How to know it worked
- The terms do not describe a confirmation email or when access stops.
- A 50% refund is paid only after every condition on the terms page is met and you have sent documentation.
Watch out for
- The public cost page does not list a tuition price. It says the price depends on the pathway, domain, and payment plan.
- The terms do not print one length for the post-program support period. The deadline is during that period or within 30 days after it ends.
- The mock-interview grading rubric is in your contract, not on the public terms page.
Interview Kickstart refunds
- LevelUp, the live program: 50% of total tuition only if you pass every course test in at most five attempts, attend 80% of classes live or watch the full recordings, finish 80% of the foundation material and 80% of the practice problems, take every mock interview, average 2 or better after the two lowest scores are ignored, complete onsite interviews at at least six companies for a job that matches the course domain, still have no job offer, notify them during or within 30 days after post-program support, and provide documentation.
- StepUp, the self-paced program, uses the same refund and the same list, except the attendance rule is that you watch 80% of the full recordings.
- The terms call this a time-sensitive offer. They do not publish a refund for simply leaving the course.
Sources · checked 2 November 2026
