Do it yourself
Cancel Jobscan yourself
TLDR: Follow the Cancel Membership instructions on your Account page. On the Premium 3 Month Plan with Trial, cancelling during the trial avoids the membership fee. After you are paying, the account becomes a Free membership when the current billing period ends, and cancelling does not refund that charge. A refund is only considered if you write within 2 calendar days of the billing period, have not used the service in that period, and accept a 3.5% fee.
Use Cancel Membership on your account
You can still sign in.
- 01Sign in and open your Account page.
- 02Follow the Cancel Membership instructions on that page.
- 03During a trial on the Premium 3 Month Plan with Trial, do this before the trial ends if you want to avoid the membership fee.
The cancellation policy says the same Account-page instructions cover a membership that is already being billed. It does not print the button labels.
Email support
You are requesting the refund the policy describes, or you need them to confirm a cancellation. The policy tells you to cancel on the Account page.
- 01Email support@jobscan.co.
- 02For a refund, use the subject line Refund Request, and include the reason and the email on the Jobscan account.
- 03Ask them to confirm the date the paid membership stops.
How to know it worked
- After you cancel, the account is downgraded to a Free membership when the current billing period ends.
- Free membership leaves out Premium features. The policy says you can still use the free scans each month.
- Jobscan says it is your job to confirm the cancellation. It says it is not responsible for a subscription that continues because the account was not cancelled.
Watch out for
- The trial rule on the cancellation policy applies to the Premium 3 Month Plan with Trial. The card is charged after the free trial. If you skip the trial to unlock all Premium features, the card is charged immediately.
- Jobscan places a pre-authorization charge at sign-up to check the card. The policy says that amount is refunded.
- A Monthly Plan bills every calendar month from the subscription date. A 3-month plan bills quarterly from that date. Billing continues on that cycle until you cancel.
- The policy does not publish a phone number, a chat hour, or an app-store cancel path.
Jobscan refunds
- Cancellation does not issue a refund on its own.
- A refund is only available to Premium members who dispute the charge within 2 calendar days of the billing period start and have not used the service in that billing period. Jobscan charges a fee of 3.5% of the original payment.
- Email support@jobscan.co with the subject Refund Request, the reason, and your Jobscan email. The policy says requests are granted or denied case by case. You can see the billing period on your account page.
- A trial cancelled under the Account-page instructions incurs no membership fee. That is separate from a refund of a charge that has already been taken.
Sources · checked 2 November 2026
