How to cancel LiveCareer

Cancel in your settings

You can still log in. LiveCareer's terms point to an online cancel page under your settings.

1. 01Go to livecareer.com and sign in.
2. 02Hover over your profile name and choose Settings.
3. 03Select Subscription.
4. 04Use the cancel option there, or the phone number or email it lists for your region.
5. 05Wait for the confirmation email with a cancellation number.

No email within the day? Check spam. Still nothing means the cancellation most likely did not go through.

Cancel by phone

You cannot log in, or want to speak to someone.

1. 01Call 800-652-8430 in the US or Canada. Lines are open 8am to 8pm Monday to Friday, 8am to 5pm Saturday and 10am to 6pm Sunday, Central time.
2. 02Give the email on your account and say you want to cancel your subscription.
3. 03Ask for the cancellation number and for it to be emailed to you.

Cancel by chat

You want an answer straight away.

1. 01Open LiveCareer's contact page and start the live chat.
2. 02Say you want to cancel your subscription and give the email on your account.
3. 03Ask for the cancellation number and save the chat.

Cancel by email

You want a written request, or do not know which email you signed up with.

1. 01Email customerservice@livecareer.com.
2. 02Give your name and the email you think is on the account, and say you want your subscription cancelled.
3. 03Add the date and amount of a recent charge so they can find your account.

Keep the reply with the cancellation number as your proof.

How to know it worked

• —LiveCareer emails a cancellation number for every cancellation. That email is your proof.
• —Check spam or junk first. LiveCareer says its confirmation emails can land there.
• —No email at all means you should contact customer service again. The terms say so directly.

Watch out for

• —The $2.95 14-day access renews automatically at $23.95 every four weeks. Cancel inside the 14 days if you only wanted the trial.
• —The annual plan renews automatically every year, billed upfront at $71.40.
• —A published profile stays public after you cancel. Unpublish it under Privacy Settings, or delete your account.
• —If a renewal payment fails, the terms let BOLD take part of it from your card and charge the rest separately.
• —The terms say Auxiliant S.à.r.l, a Luxembourg company, may act as the merchant alongside BOLD, so the charge can come from either.

LiveCareer refunds

• —LiveCareer's pricing page offers a refund if you are not satisfied within 14 days.
• —The terms let you request a refund if you cancel before your first period, such as the 14-day access, ends.
• —Outside that window the terms say refunds are not guaranteed.
• —Ask for the refund in the same call, chat or email as the cancellation. Cancelling alone does not trigger one.