How to cancel Ladders

Cancel Premium in membership settings

You can still sign in. This is for a paid Premium membership, not the free Basic account.

1. 01Go to theladders.com and sign in.
2. 02Click your profile icon in the upper right.
3. 03Select Membership. You can also open theladders.com/account-info/subscription.
4. 04In Membership, click Cancel Subscription.
5. 05Click Confirm Cancellation.

The survey is optional. Ladders emails you when the cancellation works. Do this at least 48 hours before the renewal date. The terms also point to theladders.com/member/account.

Cancel by email

You cannot finish it in the account, or you are inside a refund window.

1. 01Email help@theladders.com and say you want to cancel.
2. 02If the account button will not work, the contact page says to email unsubscribe@theladders.com instead.
3. 03Inside 3 business days of sign-up, ask specifically for a 3-Day Refund. Inside 7 business days, on a plan longer than one month, ask specifically for a 7-Day Cancellation.

Cancel by phone

You want to speak to someone. The terms list this next to email and the account page.

1. 01Call 1-866-800-4640. The terms print the same number as 866-800-4640.
2. 02Say you want to cancel your membership.
3. 03If you are inside a refund window, ask for a 3-Day Refund or a 7-Day Cancellation by those names.
4. 04Do this at least 48 hours before the renewal date.

How to know it worked

• —The help article says you get an email that the cancellation worked. Keep it.
• —Premium then drops to the free Basic membership at the end of the period you already paid for. You are not charged again.
• —Outside the short refund windows, cancellation starts on the next renewal date. You keep Premium until then.

Watch out for

• —Cancel at least 48 hours before the renewal date. The terms say that for the account page, email, and phone.
• —Current Premium prices on Ladders' pricing article are $49.97 for 1 month, $98.91 for 3 months, $179.82 for 6 months, and $299.64 for 1 year. Each plan renews on the anniversary of the payment.
• —A price change applies on the next renewal if you do not cancel or turn off auto-renew after notice.
• —If a renewal charge fails, the terms let Ladders bill you and suspend access until you pay, or update the card through your bank or the payment processor and keep charging it.
• —Basic is the free account. Cancelling Basic stops Ladders email and hides your profile from recruiters. It is not the paid plan.

Ladders refunds

• —After the short windows below, Ladders does not refund membership fees already charged, and it does not prorate unused days.
• —Within 3 business days of sign-up, email help@theladders.com or call 866-800-4640 and specifically request a 3-Day Refund. Cancellation is immediate, and the refund is issued within 10 business days. This does not cover a renewal, a membership that included a free trial, or a membership where you used Apply4Me. Those are their decision.
• —Within 7 business days of sign-up, on a plan longer than one month, ask specifically for a 7-Day Cancellation by the same email or phone. Ladders shortens the plan to one month that does not renew. Any refund is the amount you paid, minus the standard 1-month Premium rate, which the terms list as $49.97 as of their last update. You keep benefits for that one month. The refund, if any, is issued within 10 business days. A renewal or a plan that included a free trial is not covered.