Do it yourself
Cancel MLB.TV yourself
TLDR: If MLB bills you, open Audio/Video Subscriptions and cancel before the next period, or email subscriptioncancel@mlb.com, and cancel in Google or Roku if they bill you. A refund of the purchase price is available within five days of the first purchase, one per season, and there are no partial refunds.
Cancel in your MLB account
You bought MLB.TV on an MLB site. MLB bills you.
- 01Sign in to your MLB.com account.
- 02Open Audio/Video Subscriptions, also listed as Manage Subscriptions on MLB's support pages.
- 03Follow the cancel steps before the next billing period.
Cancel by email
MLB bills you and you want the request in writing.
- 01Email subscriptioncancel@mlb.com.
- 02MLB's refund policy lists that address, along with the account tools, for a cancellation or a refund request.
- 03Include the email on the account and say you want MLB.TV cancelled.
Cancel by phone
You want to talk to MLB support. MLB's cancel article lists phone as one option.
- 01Call 866-244-2291 in the US. You can also text that number.
- 02Outside the US, call 315-203-6761.
- 03Hours are Monday through Saturday, 12PM to 12AM ET, and Sunday, 12PM to 10PM ET. Live support stays up until the last game of the day ends.
Cancel a Google Play subscription
You bought MLB.TV or MLB+ in the Android app. Google bills you.
- 01MLB says it cannot manage a Google Play subscription. Cancel it with Google.
- 02Open Settings, then Subscriptions, then MLB, then Cancel Subscription.
A yearly Google plan rebills once a year. A monthly Google plan rebills every month, year-round, until you cancel it. MLB says those purchases are nonrefundable after purchase under Google's rules.
Cancel a Roku subscription
Roku bills you.
- 01Use my.roku.com/subscriptions or the Roku device. MLB says the Roku mobile app is not the place to manage it.
- 02On the website, open Active subscriptions, select Manage subscription, then Turn off auto-renew.
- 03On the device, press Home, highlight the app, press Star, then Manage subscription, then Turn off auto-renew.
If Manage subscription is missing on the device, MLB says Roku does not manage that subscription. You keep access until the end of the billing cycle.
How to know it worked
- After day 5 of the purchase or of an annual renewal, a yearly cancellation takes effect at the start of the next subscription year. You keep access until then, and it does not auto-renew.
- MLB's example: if the year begins March 1, a cancellation before March 1 takes effect March 1.
- A monthly cancellation takes effect when the current service month ends. MLB's example: billed May 1, the cancellation is effective June 1. You keep access until the 30th day after the most recent billing date.
- A monthly plan does not auto-renew into the next season unless you choose to restart it when you cancel.
Watch out for
- This page is the MLB.TV streaming subscription. It is not a club ticket package. MLB's refund page uses the same rules for MLB.TV and MLB+.
- There is no pause. Cancel auto-renewal to stop future charges. You keep access through the period you already paid.
- MLB.TV Monthly is not charged after October. Those monthly charges start again on or about March 1 unless you have cancelled auto-renewal.
- A Google Play or Roku charge is not stopped by an email to MLB. Cancel with the company on the statement.
MLB.TV refunds
- MLB refunds the purchase price of MLB.TV or MLB+ if you ask through the Audio/Video Subscriptions tools, or by email to subscriptioncancel@mlb.com, within five days of the first purchase or within five days of an annual automatic renewal.
- You get no more than one refund per MLB season. There are no partial or pro-rated refunds.
- After those five days, cancellation stops the next renewal. It does not refund the current year or the current month.
- A Google Play purchase is nonrefundable after purchase under the rules MLB quotes for that store.
