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Checked 26 October 2026

How to cancel HBO Max

WarnerMedia Direct, LLC runs HBO Max in the US, from New York. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with HBO Max so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase HBO Max until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if HBO Max never cancels
Cancel HBO Max for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel HBO Max

Fill out one short form. We mail an official termination letter to HBO Max's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

WarnerMedia Direct, LLC230 Park Avenue SouthNew York, NY, 10003USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the HBO Max subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel HBO Max yourself

TLDR: Sign in at HBOMax.com/subscription and cancel if WarnerMedia bills you, or cancel with Apple, Google, Amazon, Roku or your TV provider if they do. A WarnerMedia bill is not refunded, and you can keep streaming until the period ends.

Cancel a WarnerMedia bill

HBO Max bills you. The help center calls this billed through WarnerMedia.

  1. 01Go to HBOMax.com/subscription and sign in.
  2. 02Check who bills you at the top of the screen.
  3. 03Choose Cancel Your Subscription and confirm.
  4. 04Write down the expiration date.

On a phone, tablet, or computer you can also open your profile, then Subscription. On a TV, open the Settings icon, then Subscription. Only an Adult profile can manage the subscription.

Cancel an Apple bill

An existing subscription is billed through Apple. HBO Max cannot stop that charge.

  1. 01On an iPhone or iPad, open Settings, then your name, then Subscriptions.
  2. 02Choose HBO Max, then Cancel Subscription.
  3. 03Without an iPhone or iPad, use Apple's cancel-a-subscription article, which HBO Max links from its help page.

As of March 9, 2026, Apple billing is closed to new and returning subscribers. A new subscription started on an Apple device is billed by WarnerMedia. That change does not move an existing Apple bill.

Cancel a Google Play bill

Google bills you.

  1. 01On an Android phone or tablet, open the Play Store.
  2. 02Tap your profile icon, then Payments & subscriptions, then Subscriptions.
  3. 03Choose HBO Max, then Cancel subscription.
  4. 04On a computer, use Google's cancel article, which HBO Max links from its help page.

Cancel an Amazon bill

The Amazon Appstore or Prime Video Channels bills you. Those are different Amazon paths.

  1. 01Appstore: sign in at amazon.com/appstoresubscriptions, find HBO Max, and turn off auto-renewal.
  2. 02Do that at least 24 hours before the next billing date. The Amazon help article says so.
  3. 03Prime Video Channels: open Manage Your Prime Video Channels, find HBO Max under Your Channels, and choose Cancel Channel.

Cancel a Roku bill

Roku bills you.

  1. 01Sign in at my.roku.com/subscriptions.
  2. 02Find HBO Max under Active Subscriptions.
  3. 03Choose Manage subscription, turn off auto-renew, and confirm.

Cancel through Samsung, Xumo, or a provider

Someone else on the HBO Max cancel page bills you. There is no cancel button on a WarnerMedia screen.

  1. 01Samsung: sign in at samsungcheckout.com, open Purchase History, then Subscriptions, and choose Unsubscribe.
  2. 02Xumo: sign in at xumo.com/subscriptions, find HBO Max, and choose Cancel now.
  3. 03Hulu: sign in at hulu.com/account, open Manage Add-ons, toggle HBO Max off, and select Review Changes.
  4. 04YouTube TV: sign in at tv.youtube.com, open your profile, then Settings, then Membership, and cancel HBO Max.
  5. 05YouTube Primetime Channels: go to youtube.com/paid_memberships, choose HBO Max under Digital purchases & rentals, and choose Deactivate.
  6. 06DoorDash Standard: sign in at doordash.com, open Account, then Manage DashPass, then Manage HBO Max Subscription, then Cancel Subscription.
  7. 07AT&T, Cox, DIRECTV, Optimum, Sling, Spectrum, Verizon Fios, Verizon +play, Verizon myPlan, Xfinity, or another provider: sign in on that company's site or app and cancel there. HBO Max's cancel page links each one.

HBO Max through a DoorDash DashPass annual plan keeps Basic with Ads until that DashPass year ends. Unlinking a provider on HBOMax.com/subscription does not cancel the subscription.

How to know it worked

  • On a WarnerMedia bill, the subscription page shows an expiration date. Screenshot it.
  • Apple, Google, Amazon, Roku, Samsung, and Xumo each send their own confirmation email. You can stream until the end of the billing period.
  • Deleting the HBO Max app does not cancel the subscription.

Watch out for

  • Cancel before the next billing date, or the plan renews. An Amazon Appstore bill needs at least 24 hours.
  • The Extra Member Add-On is $7.99 a month plus tax, on a WarnerMedia bill, and it is not part of the Disney+, Hulu, and HBO Max bundle. It ends when the base plan expires. HBO Max says remaining days on that add-on are prorated.
  • Spectrum's Basic with Ads is included with TV Select Signature and TV Select Plus. Cancelling a separate HBO Max plan does not describe cancelling that package.
  • A charge or an old email may say Max. HBO Max is the name of this service. Both names refer to it.

HBO Max refunds

  • HBO Max says there is a no refund policy for subscriptions billed through WarnerMedia. Contact them about an unexpected charge. That is a request, not a promise of money back.
  • If you live in New York, are billed directly, and cancel within 14 days of the first bill after a price increase, HBO Max says you may be eligible for a prorated refund.
  • Apple, Google, Amazon, Roku, and other providers use their own refund rules. Samsung refund requests go back to HBO Max. Ask the company that billed you.

Sources · checked 26 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel HBO Max

  • You cannot log in, or do not remember the email

    The notice goes to WarnerMedia Direct in your name and address. No login, no password.

  • There is no cancel button on your subscription page

    Another company bills you. The notice still puts WarnerMedia on written record. Cancel with Apple, Google, Amazon, Roku, or that provider too, because only they can stop their charge.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with WarnerMedia until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling HBO Max

What people ask about HBO Max.

How do I cancel HBO Max?

Sign in at HBOMax.com/subscription and see who bills you. If it says WarnerMedia, choose Cancel Your Subscription. If it names Apple, Google, Amazon, Roku, Samsung, Xumo, or a TV provider, cancel with that company.

Why does my statement or an old email say Max?

Max and HBO Max are this service. The help center now uses the name HBO Max. A charge or an older email can still say Max.

I signed up on an iPhone. Where do I cancel?

If the subscription page says Apple, cancel in Settings, then Subscriptions. As of March 9, 2026, a new subscription started on an Apple device is billed by WarnerMedia, so that one is cancelled at HBOMax.com/subscription.

Does deleting the app or unlinking my TV provider cancel HBO Max?

No. HBO Max says deleting the app does not cancel it, and unlinking a provider does not cancel it either.

Can I get a refund from HBO Max?

Not under the WarnerMedia policy, which says there is no refund for those subscriptions. New York subscribers billed directly may qualify for a prorated refund if they cancel within 14 days of the first bill after a price increase. Everyone else asks the company that billed them.

Can you cancel HBO Max without me logging in?

Yes. The notice goes to HBO Max in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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