Do it yourself
Cancel NFL+ yourself
TLDR: If the NFL bills you, open Manage Subscriptions and click Cancel, and if Apple, Google, Roku, or Amazon bills you, cancel there instead. You keep access through the current period, and payments are nonrefundable except when the NFL chooses to refund.
Cancel an NFL.com subscription
You subscribed at NFL.com. The NFL bills you.
- 01Sign in at NFL.com, or open Account.
- 02Click the arrow next to NFL Subscriptions.
- 03Click Manage Subscriptions, then the arrow next to Manage.
- 04Click Cancel, select a reason, and click Cancel again.
- 05The page says Miss you already. Click Back to My Account.
The subscription terms describe the same path: www.nfl.com/account, Manage Subscriptions, Manage Subscription next to NFL+, then Cancel.
Cancel an Apple subscription
The App Store bills you on iPhone or iPad.
- 01Open Settings and tap your name.
- 02Tap Subscriptions.
- 03Tap the NFL subscription.
- 04Scroll down and tap Cancel Subscription.
If there is no Cancel button, or the text is red and says the subscription expires on a date, the NFL says it is already cancelled.
Cancel a Google Play subscription
Google Play bills you on Android.
- 01On your Android phone or tablet, open subscriptions in Google Play.
- 02Select the NFL subscription.
- 03Tap Cancel subscription and follow the instructions.
Cancel a Roku subscription
Roku bills you.
- 01On a computer, sign in at my.roku.com and open My subscriptions.
- 02Under Active subscriptions, select the subscription, then Manage subscription, then Turn off auto-renew.
- 03On the device, press Home, highlight the app, press Star, then Manage subscription, then Turn off auto-renew.
If Manage subscription is missing on the device, the NFL says Roku does not manage that subscription. You keep access until the end of the billing cycle.
Cancel an Amazon subscription
Amazon bills you on Fire TV or Fire Stick.
- 01Open Your Memberships and Subscriptions.
- 02Select Manage Subscription.
- 03Use the link under Advance Controls.
- 04End the subscription from the main page.
How to know it worked
- A direct cancellation shows Miss you already, then you return to My Account.
- You keep access through the end of the current billing period. The recurring charge stops and the plan does not renew.
- The renewal date is on the Manage Subscriptions page. A yearly plan sends a notice at least 30 days before the renewal date, then charges on that date unless you cancel first.
Watch out for
- This page covers NFL+ and NFL+ Premium. NFL Sunday Ticket is a separate product sold through YouTube and YouTube TV. These steps do not cancel Sunday Ticket.
- NFL+ is available in the US. It is not available in US territories. Outside the US, the NFL points people to DAZN.
- NFL.com lists NFL+ at $6.99 a month or $49.99 a year, and NFL+ Premium at $14.99 a month or $99.99 a year. iTunes, Android, Roku, Apple TV, Amazon Fire, and PayPal may add fees.
- Fees are earned when paid. You must cancel before the plan renews, or the next period is charged.
NFL+ refunds
- The subscription terms say payments are nonrefundable. They also say the NFL does not refund or credit a partly used period, except when the NFL chooses to.
- NFL support says a refund request is granted or denied based on the purchase type, how long ago you bought it, and the circumstances. A closed card, or a violation of the terms, can mean no refund. A disposable or single-use card may not be refundable.
- Reasons NFL support lists include a duplicate purchase from more than one login, and serious ongoing technical trouble.
- Web purchases use the NFL support form. iOS, Amazon, Roku, and Google Play purchases are refunded, if at all, by that store.
