How to cancel Hims & Hers

Cancel in the app

You can open the Hims or Hers app. The help article uses the same steps for both.

1. 01Open the Hims or Hers app and sign in.
2. 02Tap the profile icon at the top right.
3. 03Select Subscriptions.
4. 04Under the subscription, choose Additional Options, then Manage Subscription.
5. 05Choose Discontinue plan, then Cancel Subscription, and finish the prompts.

Repeat this for every subscription. Do it at least 48 hours before the next order date.

Cancel on the website

You can sign in on the Hims or Hers site.

1. 01Open the Hims or Hers website and sign in.
2. 02Click the Subscriptions tab.
3. 03Next to the subscription, click Manage.
4. 04Under Get help, choose Additional Options, then Manage subscription.
5. 05Click Discontinue plan, then Cancel Subscription, and finish the prompts.

Cancel by phone

You cannot log in, or the account page will not finish it. The terms list this number for cancellation.

1. 01Call 1-800-368-0038.
2. 02Give the email on the account.
3. 03Say you want to cancel the subscription.
4. 04Ask the agent to confirm it.

Cancel in account messages

You can sign in. The terms say you can cancel by asking the Customer Help Center.

1. 01Sign in on the Hims or Hers site or app.
2. 02Open the secure messaging portal.
3. 03Ask them to cancel the subscription and give the email on the account.

How to know it worked

• —The help article says you finish the prompts to complete the cancellation.
• —The terms say a cancellation takes effect at the end of the current subscription period if you cancel at least two days before the renewal processing date.
• —An order that is already processing or has shipped is not cancelled.
• —Turning auto-renew off leaves the plan scheduled. That is a different step from Discontinue plan, then Cancel Subscription.

Watch out for

• —Cancel at least two days before the renewal processing date, or the subscription renews. The help article says to act at least 48 hours before the next order date.
• —The first renewal may be charged early. Later charges and shipments may happen up to two days early. The two-day deadline still uses the original billing date.
• —If you only pause, charging starts again unless you cancel before the pause ends.
• —Cancel each subscription on its own.
• —Weight loss and testosterone memberships renew unless you cancel at least two days before the next billing date. Cancelling a medication plan leaves the membership billing. A medication plan that already shipped is not refunded. The first month membership fee is non-refundable.
• —The terms say some medication charges are handled with Gifthealth. Cancelling that charge does not cancel a Hims or Hers weight loss membership.

Hims & Hers refunds

• —The terms say they do not offer refunds for a partly used subscription period. Any other refund is their decision.
• —For a weight loss or testosterone medication plan, the terms say a refund applies in two cases: you cancel an initial order within 48 hours of submitting payment and it has not shipped, or you cancel a renewal at least two days before the next billing date.
• —Ask about a refund in the same call or message. Cancelling does not by itself create one.