How to cancel Midi

Use the cancel button

Midi bills a refill plan.

1. 01Log in.
2. 02Use the cancel link or button in the account.

You can also email support@joinmidi.com or call 1-888-731-8994. If you signed up online, you can cancel online. They will not make you talk to someone. The first renewal can be charged early so treatment does not stop. Later boxes can be charged and shipped up to 2 days early. A 28-day or 30-day plan gets a receipt at each renewal that says how to cancel. A longer plan gets a notice before renewal, generally 30 days before the cancel deadline. A price change is emailed 7 to 30 days before it starts. In New York, if they raise the price without your yes first, you can cancel within 14 days of the first higher charge and get a refund of the unused part. A prescription plan only ships while the prescription is still valid. You can drop one product before the next fill. Shipped medicine and supplements are not returned. Text STOP only ends texts.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Midi Health, Inc., 515 South Flower Street, 18th and 19th Floors, Los Angeles, CA 90071.

The terms say a dispute notice goes there. Cancel in the account too. A letter can miss an early charge.

How to know it worked

• —Future charges stop.
• —An order already processed, shipped, or dispensed is not refunded, except where the law requires it.

Watch out for

• —The price you see can include the visit, the pharmacy, and Midi in one total.
• —A free trial or intro price should say when the regular price starts and the date you must cancel.
• —If a card fails, they can retry it or pause that order.

Midi refunds

• —A cancel does not refund an order already processed, shipped, or dispensed, except where the law requires it.
• —They look at other refund requests one by one. They do not have to refund a charge that was correct.