Do it yourself
Cancel iFIT yourself
TLDR: Open Membership Plan and end it, or use ifit.com/cancel, and cancel in the App Store or Google Play if that store billed you. It stops after the period you paid, and cancelling does not create a refund.
Cancel a plan billed by iFIT
You signed up with iFIT, not in an app store.
- 01Sign in.
- 02Open Settings, then Membership Plan.
- 03Follow the prompts to end the membership.
You can also open ifit.com/cancel, click Cancel Membership, check the box, and click Cancel Membership again. Or call (866) 608-1798 during regular Mountain Time business hours. The membership ends at the end of the current period.
Cancel Apple or Google
You subscribed in the App Store or Google Play.
- 01Cancel in that store, using the store’s own steps.
iFIT cannot end a store subscription from the iFIT account.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to iFIT Inc., 1500 South 1000 West, Logan, UT 84321.
The terms say a question or complaint can be sent to that street, or through my.ifit.com. A legal notice uses the same street, Attn: Legal Department, or Legal.Department@ifit.com. A billing complaint has to reach them within 30 days of the charge, by phone or at my.ifit.com.
How to know it worked
- The membership stops at the end of the period you already paid.
- You are not billed for the next period.
Watch out for
- It renews monthly or yearly until you cancel.
- If the price changes, cancel at least 24 hours before the period that uses the new price.
- A failed card payment can pause the membership until they collect, or they may update the card through your bank.
iFIT refunds
- The membership terms say cancelling does not create a refund.
- A separate iFIT terms page says a monthly fee is not refunded, and an annual fee is refunded only if you cancel within 30 days of the original purchase or the start of a trial.
- A billing error has to be reported within 30 days. After that they do not issue a credit, unless the law requires it.
Sources · checked 28 October 2026

