How to cancel Mochi

Select cancel subscription

Mochi bills the paid membership.

1. 01Log in.
2. 02Select cancel subscription.

You can also call (619) 648-1247 and ask them to cancel. Email to hello@joinmochi.com does not cancel the membership or a medicine plan. The paid membership lasts until the end of the current term, then it becomes a free membership. Medicine plans that need the paid membership end with it. A medicine plan on its own is cancelled on the medicine page: select Modify before a refill is sent to the pharmacy. A price change gets 30 days’ notice. Cancel in the account or by that phone number if you do not want it. A missed visit needs 24 hours’ notice or they can charge up to $75. In an emergency, call 911.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Mochi Health Corp., 333 Bush St., Suite 1200, San Francisco, CA 94104.

Medical-record requests and arbitration opt-out letters go to that street. The membership cancel itself has to be in the account or by phone. A letter to hello@ does not count.

How to know it worked

• —The paid membership runs through the term you are in.
• —It does not renew. The account drops to the free membership.

Watch out for

• —Medicine is a separate fee unless the plan says otherwise.
• —If they end the account because you broke the terms, that month’s fee is not refunded.
• —They do not have to warn you before they end the service, except where the law requires it.

Mochi refunds

• —A partly used period is not refunded.
• —A refund they choose to give will not be more than the fee you paid in the month before you asked. A month when you saw a Mochi provider is not eligible for that refund.