How to cancel Maximus

Cancel in the member portal

Maximus bills the plan.

1. 01Log in to the member portal.
2. 02Send the cancel request before the renewal date.

You can also email support@maximustribe.com. They email at least 30 days before a renewal, with the new rate and how to cancel. A multi-month commitment still bills the months left if you leave early. You keep the dashboard, the providers, and refill notes until those payments are done. Medicine already shipped is not refunded. A health problem that a clinician confirms can end the commitment with no more charges. They may ask for paperwork. A live video visit needs 24 hours’ notice to cancel or move, or you have to join within 10 minutes of the start. A referral is $50 off the referred person’s first payment and $50 credit on the referrer’s next payment. It is not cash.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling, and include the email on the account.
2. 02Mail it to Maximus, 2219 Main Street, #347, Santa Monica, CA 90405.

The terms say questions can go there by US mail. Email support@maximustribe.com as well so it arrives before the renewal date.

How to know it worked

• —A cancel before the renewal date stops the next term.
• —Leaving a commitment early does not erase the payments still due, unless a clinician documents a health reason.

Watch out for

• —A one-time purchase is not this plan. Once it ships or you use a digital service, it is not refunded unless they said so at checkout or the law requires it.
• —Labs-only products do not count for the referral credit.

Maximus refunds

• —Cancel a labs subscription within 48 hours of the first purchase, before any lab work, and they refund that fee if you ask.
• —After 48 hours, or after lab work, that fee is not refunded. Later periods are not refunded.
• —If they cancel an order after you paid, they refund the card.