How to cancel Noom

Cancel in the Noom app

You can open the app, and you did not subscribe through the App Store or Google Play.

1. 01Open the Noom app and tap your profile picture at the top left.
2. 02Tap Settings, then Manage Subscription.
3. 03Follow the prompts to cancel.

Cancel in the Subscription Portal

You subscribed on the web, or you cannot use the app.

1. 01Sign in to the Subscription Portal with your Noom login.
2. 02On the main page, click Cancel Subscription.
3. 03Follow the on-screen steps.

Noom Med uses this same Cancel Subscription step, and the same path in the app. This guide is for Noom Weight. A Noom Med refund is different: Noom says there is no refund once a prescription has been written.

Cancel in the App Store or Google Play

You subscribed through the App Store or Google Play.

1. 01Open the App Store or Google Play, whichever you used to subscribe.
2. 02Find your Noom subscription.
3. 03Cancel it there.

Noom says the store bills that subscription. Uninstalling the app does not cancel it.

Mail a California cancellation

You live in California, and it is still before midnight of the third business day after you subscribed, not counting Sundays and holidays.

1. 01Write a signed and dated notice that says you, the buyer, are canceling this agreement.
2. 02Mail or deliver it to Noom, Inc., Attn: Legal Department, One Palmer Square, Suite 441, Princeton, NJ 08542.

Noom says it may end your access as soon as it receives this notice. Cancelling in the app or the portal keeps access until the current billing period ends.

How to know it worked

• —Cancelling does not end a paid period immediately. Noom says you keep the features until the current billing cycle ends.
• —A free trial or promotion can end as soon as you cancel. Noom's terms say that cancellation may be effective immediately.
• —Check the Subscription Portal to see that the plan will not renew.
• —Noom says you must cancel before 11:59 p.m. Eastern time on the day before the next billing date, or the next charge still goes through.

Watch out for

• —Deleting the Noom app does not cancel the subscription.
• —Noom can change the price. If you do not cancel in time, the renewal bills at the price then in effect.
• —If an employer or health plan pays for the account, Noom says to use the in-app chat or email partnersupport@noom.com so you reach that team.
• —Noom's contact page lists (888)-266-5071 for support, daily from 8 AM to 8 PM ET. The cancel article still tells you to cancel in the app, the Subscription Portal, or the app store.

Noom refunds

• —For Noom Weight, Noom says a refund of the first subscription charge or an add-on may be available if you ask within 14 days of that charge.
• —Renewal charges are not refundable. If you cancel after a renewal, the subscription stays active until that billing cycle ends.
• —Ask in the chat button on Noom's refund page, or send a message with the contact form. Give the date of the charge.
• —California residents can also mail the notice above before midnight of the third business day and ask for a refund that way.
• —Noom Med is separate. Noom says a Noom Med refund is not available once a prescription has been written.