How to cancel IXL

Cancel a family membership on IXL.com

A parent bought the family membership on the IXL website.

1. 01Sign in to the parent account on the IXL website.
2. 02Open the account menu in the upper-right corner and select Subscription details.
3. 03In the Membership information section, select Cancel membership.
4. 04Select Submit.

IXL says you can cancel any time during the term. The account stays active until the term ends, children can keep practicing, and you are not charged again.

Cancel Apple billing

The family membership was bought in the IXL app through the Apple App Store.

1. 01IXL says Apple billing is cancelled in Apple's Subscription manager, not on the IXL website.
2. 02IXL links Apple's page for changing subscription settings: https://support.apple.com/118428.
3. 03After you cancel, IXL says the membership stays active until the current billing period ends.

A membership bought in Google Play

The membership was bought through Google Play.

1. 01The terms say a purchase through Apple iTunes or Google Play is between you and that store, not IXL.
2. 02IXL is not responsible for billing it.
3. 03The terms say billing questions go to the Apple iTunes store. They do not publish Google Play button names.

The 30-day refund on IXL.com does not apply to Apple or Google.

Change a monthly or yearly family term

You want a different family membership length.

1. 01The terms say the term can be changed by emailing support@ixl.com.
2. 02Use the email on the parent account.

The privacy policy lists (855) 255-7700. It does not publish hours, and it does not say that number cancels a membership.

How to know it worked

• —The family help article says the account stays active until the end of the current term and you are not charged again.
• —Children can keep practicing until the membership expires.
• —The terms say cancellation takes effect immediately, and access continues until the current billing period ends.

Watch out for

• —These steps are for a family membership a parent bought on IXL.com or in an app store. A classroom or school license is a different subscription. IXL's terms say classroom and site accounts are bought for a school, and they do not renew on their own.
• —A family membership is generally one month or one year. The length is shown at purchase. It renews automatically, and the renewal fee is charged to the card on file until you cancel.
• —IXL can change the price. It says it gives notice first.
• —When the term ends, access to the program stops. The terms say to download account data before then, because IXL may delete it after the term.

IXL refunds

• —IXL's terms offer a full refund of the purchase price if you ask within 30 days of the purchase date. That guarantee is only for purchases on IXL.com. It does not apply to Apple or Google.
• —Outside that window, the terms say IXL does not give refunds or credits for a partly used period.
• —The family cancel article says you are not charged again after you cancel. It does not say the current period is refunded.