How to cancel Keeper

Send notice before the renewal

Keeper is set to renew.

1. 01Write that you do not want the plan to renew.
2. 02Send it at least 30 days before the renewal date.

The terms do not print a cancel button. The plan is billed yearly in advance. Fees are not refunded, because they say the software is delivered in full when you buy it. A price change can apply at the next renewal if they told you in writing first. Deleting the account also cancels the paid plan and ends access. They point to a page about managing the plan and deleting the account, and they do not print that address. If a payment fails, they tell you, and access can be paused. If you do not give a working card within 7 days, they can pause or end the plan. A good-faith dispute sent within 30 days is not treated as unpaid while you are working it out. A paid plan that is not renewed within 90 days can become a free account. They can then delete records that hold files, such as documents, photos, or videos, after an email warning.

Mail the notice

You want it on paper.

1. 01Write that you do not want the plan to renew, and include the email on the account.
2. 02Mail it to Keeper Security, Inc., 311 W. Monroe Street, Suite 406, Chicago, IL 60606.

The terms list that street for customers outside the regions that use a different Keeper company. Privacy mail uses the same street, Privacy Office. Send it at least 30 days before the renewal date.

How to know it worked

• —A non-renewal sent at least 30 days ahead takes effect when the current order ends.
• —Deleting the account ends the paid plan and access.

Watch out for

• —A paid plan left expired for 90 days can lose records that hold files, after an email warning.

Keeper refunds

• —Yearly fees are not refunded. They say the software is delivered in full when you buy it.