Do it yourself
Cancel Krea yourself
TLDR: In account settings, turn off auto-renewal before the term ends. You keep the paid plan until the period you paid ends, it cannot be cut short, and the fee already paid is not refunded.
Cancel in account settings
Krea is set to renew.
- 01Open account settings.
- 02Turn off auto-renewal, or cancel the paid service, before the term ends.
You can also end the Krea account there. The plan renews for the same length, at the regular price, not a promo price. You keep it until the period you already paid for ends. It cannot be cut short, and that fee is not refunded. They keep charging until they confirm they got your notice. A charge they already sent, before they could act, still stands. Stripe bills the card. If the amount will differ from what you approved, aside from sales tax, they tell you the amount and the date first. A trial has to be stopped before it ends. If you are charged anyway, email support@krea.ai.
Mail a notice
You want it on paper.
- 01Write that you are turning off renewal, and include the email on the account.
- 02Mail it to Krea.ai, Inc., 2637 Buchanan Street, San Francisco, CA 94115.
An arbitration opt-out goes to that street, postmarked within 30 days of first agreeing. Copyright notices use the same street, Attn: DMCA Designated Agent. Cancel in account settings as well.
How to know it worked
- You keep the paid plan until the end of the period you already paid.
- It does not renew if you cancel in account settings before that period ends.
Watch out for
- A notice does not undo a charge they already sent.
- A promo renews at the regular price.
Krea refunds
- The current period is not partly refunded, and a fee already paid is not refunded.
- If a trial is cancelled and you are still charged, email support@krea.ai.
Sources · checked 29 October 2026
