Do it yourself
Cancel Kettle & Fire yourself
TLDR: Open Manage Subscription and click Cancel Your Subscription, or email support@kettleandfire.com. An order already marked processing or shipped is not cancelled, and you stay responsible for it.
Cancel in Manage Subscription
Kettle & Fire bills the box.
- 01Log in at kettleandfire.com.
- 02Click Manage Subscription.
- 03Press Your Subscription.
- 04Scroll down and click Cancel Subscription.
- 05In the popup, click Cancel Your Subscription.
The subscription terms also say you can email support and follow their reply, or contact customer support. Support email on the terms page is support@kettleandfire.com. An order already marked Processing or Shipped still ships. If you have had fewer than 2 recurring orders, the help page says the Cancel Subscription button is not there yet. Phone support for an order that just went in is (512) 866-0688, Monday through Friday, 8:00 a.m. to 4:00 p.m. PST.
Mail a notice
You want it on paper.
- 01Write that you are cancelling, and include the email on the account.
- 02Mail it to Kettle & Fire, Inc., 1800 E. 4th St., #101, Austin, TX 78702.
The terms say a written claim notice goes to that street by registered or certified mail. A paper request does not stop a box already marked Processing or Shipped.
How to know it worked
- The account page confirms the pause or the cancel.
- You stay responsible for any order already processing or shipped.
Watch out for
- The plan renews every month until you cancel.
- You can skip a month from the subscription page.
- Promotional email can keep coming until you unsubscribe.
Kettle & Fire refunds
- A processing or shipped subscription order is not cancelled.
- Unhappy with a product: contact them within 30 days of receiving it. They may replace it, refund it, or credit it. That is their choice.
Sources · checked 28 October 2026

