How to cancel Kidpik

Cancel by email

You want the boxes to stop. The FAQ says to email.

1. 01Email hello@kidpik.com.
2. 02Say you want the fashion boxes stopped, and name the child if there is more than one.
3. 03Ask them to confirm it.

The FAQ says kidpik is available 10am to 6pm EST, Monday to Friday, excluding holidays. The contact page says Saturday and Sunday are closed.

Pause or cancel in the account

You can still sign in.

1. 01Sign in at kidpik.com.
2. 02Open Frequency and Box Size.
3. 03Pause or cancel the child's account there.

If stylists are already putting a box together, the change applies to the next shipment, not the one in progress.

Cancel by phone

You cannot get into the account.

1. 01Call (844) 454-3745. The contact page writes this as (844) 4-KIDPIK. Hours are Monday to Friday, 10:00am to 6:00pm EST.
2. 02Say you want the boxes cancelled.
3. 03Ask them to confirm it.

How to know it worked

• —Cancelling does not refund earlier boxes, and it does not stop a charge that is already pending.
• —A box the stylists have already started still ships. The pause or cancel hits the one after that.
• —You still have 7 days after a box arrives to check out and return what you do not want.

Watch out for

• —There is no membership fee, styling fee, or shipping fee. The FAQ says an average item is $24, or $18 if you keep the whole box and get 30% off. That discount applies only if you keep everything.
• —Each box is 6 to 8 pieces. You can get one every 12 weeks, every 6 weeks, or every 4 weeks.
• —A $40 pending hold appears at sign-up and before each later box. The FAQ says it is not a charge and is usually released the same day. That depends on the bank.
• —If you do not check out within 7 days of delivery, kidpik charges the card for the whole box, with the 30% discount.
• —kidpik ships only in the 48 contiguous states and to military addresses. Not Alaska or Hawaii.
• —The terms allow a handling fee, with no dollar amount stated, for members who repeatedly send a whole shipment back. They email you first. You can accept the fee or cancel.
• —A friend who joins through your link gets you $30. They get 50% off the first box if they keep everything. Referral credit is capped at $599 in a calendar year.

Kidpik refunds

• —Cancelling does not refund previous boxes and does not stop a pending charge.
• —You are not charged for items you return if you check out within 7 days and mail them by the date kidpik gives you.
• —Returns have to be unworn and in the original condition, in the free return bag. Drop a UPS label at UPS and a USPS label at USPS.
• —Returns or exchanges postmarked after 7 days are not accepted. kidpik ships them back to you. Extra time has to be requested at hello@kidpik.com.
• —A size exchange is allowed once per item and still gets the keep-everything discount. kidpik does not exchange a different color or style.