How to cancel LOLA

Cancel in your account

You can still sign in.

1. 01Sign in at mylola.com.
2. 02Open the subscription from Your next order, Upcoming orders, or the Manage subscriptions tab.
3. 03Select manage this bundle or manage this subscription.
4. 04At the bottom, select Cancel subscription, pick a reason, and confirm Cancel subscription.

Do this at least 72 hours before the next ship date. The site tells you if that shipment can still be changed. You can turn it back on later under Manage subscriptions, then Inactive subscriptions, then reactivate subscription.

Cancel by phone

The account page will not finish.

1. 01Call +1 866-232-0970. The help page says the line is open 10am to 6pm EST, Monday to Friday.
2. 02If no one answers, leave a message. They say someone will follow up.
3. 03Say you want the subscription cancelled.

Cancel by email

You want it in writing. The help page says you can email anytime.

1. 01Email help@mylola.com.
2. 02Give the email on the account and say you want the subscription cancelled.
3. 03Send it at least 72 hours before the next ship date.

How to know it worked

• —The terms say you can adjust, skip, or cancel in your account. A skip is not a cancel.
• —Changes have to be in at least 72 hours before the next ship date.
• —LOLA can keep charging until it confirms it got your notice. A notice does not undo a charge already submitted.

Watch out for

• —The subscription renews for the same length of time, at the then-current price, unless you cancel.
• —The terms do not publish a box price. The price is the one on the site when you subscribe.
• —Any fees already paid are non-refundable.
• —LOLA does not accept returns or exchanges.

LOLA refunds

• —Fees already paid are non-refundable.
• —There are no returns or exchanges.
• —A cancel notice does not undo a charge LOLA already submitted.