How to cancel Lume

Cancel in your account

You have an account.

1. 01Sign in at lumedeodorant.com.
2. 02Open your account.
3. 03Cancel the subscription there.

The terms say to use the account if you have one. They do not name the button.

Cancel by email

You do not have an account, or the page will not finish.

1. 01Email support@lumedeodorant.com.
2. 02Give the email on the order and say you want the subscription cancelled.
3. 03Ask them to confirm they received it.

How to know it worked

• —After you cancel, that subscription is not renewed when the current term ends.
• —Lume can keep sending charges, including a monthly one, until it confirms it got your notice.
• —A notice does not undo a charge they already submitted.

Watch out for

• —Unless you cancel, the subscription continues at the then-current price that is not a promo.
• —You pick how often products ship, and you can change the ship date. Changing the date is not cancellation.
• —The terms do not publish a deodorant price or a subscribe-and-save percent. The price is the one shown when you sign up.
• —A promo needs a card on file. Stop the paid service before the promo ends or the full price is charged. Promos are once per household, for new customers.
• —If a promo is charged after you cancelled in time, email support@lumedeodorant.com.
• —Lume does not publish a phone number on the terms.

Lume refunds

• —The terms say recurring subscription payments are fully earned when they are paid.
• —They do not promise a refund of a charge already submitted.
• —A promo charged by mistake after a timely cancel is something they tell you to email them about. They do not say the refund is automatic.