EndSubscription
Checked 24 October 2026

How to cancel Lumin

SkinCo, LLC runs Lumin in the US, from Laguna Beach, California. You can cancel it yourself, or hand it to us for a small fee and stop thinking about it.

We cancel it for you

$14.95once

Hand it off. Forget about it.

Give us two minutes of details and it is off your plate. We deal with Lumin so you don't have to.

  • No logging in, no support chats, no hold music
  • We email and post the notice, then chase Lumin until they confirm
  • Dated proof of delivery, in case they ever charge you again
  • Your money back if Lumin never cancels
Cancel Lumin for me

Do it yourself

Free

Every step is on you. You will need to:

  • Research all the details on how to cancel
  • Find the cancel option in your account
  • Finish every screen until it says done
  • Follow through until you get refunded
See the steps

Your notice

Have us cancel Lumin

Fill out one short form. We mail an official termination letter to Lumin's verified address, email it to them too, and follow up until it's cancelled.

US addresses only for now.

  • No subscription
  • No account needed
  • Satisfaction guaranteed

Your cancellation notice

SkinCo, LLC1968 S. Coast HwySuite #3080Laguna Beach, CA, 92651USA

Formal notice of cancellation

Dear Sir or Madam,

I am writing to give formal notice that I am cancelling the Lumin subscription held in my name, effective from the date of this letter.

Account details

Name
[Full name]
Address
[Address]
Email
[Email address]

Please treat this as written notice under your terms of service. Stop all further billing from this date and remove any stored payment details.

Please confirm the cancellation in writing to the email above, and erase the personal data you hold on me where you have no lawful basis to keep it.

Yours faithfully,

[Full name]

Do it yourself

Cancel Lumin yourself

TLDR: Open View details and click Cancel Subscription, then finish the survey, or cancel in the chat on the support page. A US trial becomes a paid plan after 14 days unless you cancel first, and that trial order is not refundable.

Cancel in your Lumin account

You can sign in with the email on the order.

  1. 01Log in to your Lumin account.
  2. 02Click Subscriptions, find the active subscription, and click View details.
  3. 03Click Cancel Subscription at the bottom of the page.
  4. 04Finish the short survey and confirm. Lumin says the cancellation is not final until you do.

If you never opened the account, or you only used a magic link, create an account with the same email you used to order. Then cancel.

Cancel in chat

You cannot get into the account, or you have not set one up.

  1. 01Open the chat widget at the bottom of Lumin's support page, help.luminskin.com.
  2. 02Select Manage Account & Subscription, then Cancel my subscription.
  3. 03Enter the email on the active subscription.

The same page also says you can start with Account & Subscription, then Cancel my subscription. Use the topics the chat shows.

How to know it worked

  • Lumin emails a cancellation confirmation once the cancellation is finished. That email is your proof.
  • The cancellation counts only after you finish the survey and confirm.
  • Cancelling does not cancel an order that already exists, or one that just renewed. You have to be cancelled before the renewal date to stop the next charge.

Watch out for

  • A US free trial enrolls you in the bimonthly subscription. The trial terms say the first paid order renews at the end of 14 days, and the card is charged the subscription price.
  • The trial price is shipping only. The products are waived. That trial order is not refundable.
  • Each customer can use the free trial once. Another trial is charged in full at the subscription price.
  • Lumin cannot cancel an order the warehouse has already created. You follow the return policy instead.
  • The terms say card charges are between you and Pangaea US.
  • Lumin does not offer live phone support. +1-626-714-5807 takes a voicemail. Press 2 for Lumin. They reply by email within 24 hours.

Lumin refunds

  • Cancel before the renewal date if you do not want the next order.
  • If the subscription order was already created, the trial terms say you can get a full refund by following Lumin's return and refund policy.
  • A free trial order itself is not refundable.
  • For other help, email support@luminskin.com. Lumin says it replies within 24 hours.

Sources · checked 24 October 2026

If it did not work

No confirmation email? Then it didn't happen.

Our letter comes with a receipt. This is when it is worth having us do it.

Have us cancel Lumin

  • You cannot log in, or do not remember the email

    The notice goes to SkinCo's office in your name and address. No login, no password.

  • The next order was already created

    The notice dates the cancellation so later renewals stop. An order already in the warehouse still ships, and you use Lumin's return policy for that one.

  • You were charged after cancelling

    The dated notice and proof of delivery are what your bank asks for when you dispute the charge.

  • You would rather not chase support

    We post and email the notice, then follow up with Lumin until they confirm. If they never do, you get your money back.

What happens next

Two minutes from you. We do the rest.

These are the real emails from one cancellation. 15 days from form to their confirmation.

Our email saying the letter has been delivered, with a four-step progress bar
Our update, Oct 6
The company's email confirming the account has been cancelled and no further charges will be made
Their reply, Oct 8
  1. Sep 23

    Requested

    “Your VS cancellation is with us.”

  2. Sep 28

    Printed

    “Your VS letter is being printed.”

  3. Sep 28

    Shipped

    “Your VS letter is in the post.”

  4. Oct 6

    Delivered

    “Your VS letter has been delivered.”

  5. Oct 8

    Confirmed by VS

    “Your VS account has been cancelled successfully.”

Every email is dated. If they don't reply, we follow up. If a charge appears later, this is the record your bank will ask for.

Cancelling Lumin

What people ask about Lumin.

How do I cancel Lumin?

Sign in, open Subscriptions, click View details, then Cancel Subscription, and finish the survey. Or use the chat on help.luminskin.com, choose Manage Account & Subscription, then Cancel my subscription, and enter the email on the order.

I only wanted the trial. Why was I charged?

Starting a US trial enrolls you in the subscription. The trial terms say it renews after 14 days and charges the subscription price, unless you cancel before that date. The trial order itself, which you paid shipping for, is not refunded.

I cancelled and a box still arrived. What now?

Cancelling does not undo an order that was already created or just renewed. Lumin says that order cannot be stopped at the warehouse. Follow the return and refund policy for a refund of that order.

Can I cancel Lumin by phone?

Lumin says it does not offer customer support by phone. You can leave a voicemail at +1-626-714-5807, press 2 for Lumin, and they email you within 24 hours. The cancel paths they describe are the account and the chat.

Can you cancel Lumin without me logging in?

Yes. The notice goes to Lumin in writing, so it does not depend on you reaching a cancel button inside your account. A lost password or a locked account does not stop it.

Does the letter ask them to delete my data?

Yes. It asks the company to erase the personal data it holds on you where it has no lawful reason to keep it, and to confirm in writing once it has.

Also cancelled here

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Hand Lumin off to us$14.95 once · we handle the rest

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