Do it yourself
Cancel Native yourself
TLDR: Open Subscriptions and click Cancel subscription, or email support@nativecos.com, 1 to 2 business days before the next refill if that shipment should not go out. Rescheduling leaves the subscription on, and a first package can be returned or exchanged within 30 days of receiving it.
Cancel in Subscriptions
You can still sign in at nativecos.com.
- 01Log in and open Subscriptions.
- 02Click Manage this subscription.
- 03Scroll to the bottom and click Cancel subscription.
On a phone, the FAQ says to open the menu that says Order History, then Subscriptions. Last-minute changes need to reach Native 1 to 2 business days before the next refill.
Cancel by email
The account page will not finish.
- 01Email support@nativecos.com.
- 02Give the email on the account and say you want the subscription cancelled.
- 03Send it 1 to 2 business days before the next refill if that shipment should not go out.
How to know it worked
- The FAQ says you can cancel at any time.
- Rescheduling the next refill, or changing the scent, leaves the subscription on.
- Texting STOP only stops marketing texts. It does not cancel the refill.
Watch out for
- Subscribing on nativecos.com is 25% off products from deodorant to shampoo. The FAQ does not publish a dollar price for a refill. The price is the one shown when you subscribe.
- A change has to reach them 1 to 2 business days before the next refill or that shipment can still go out.
- The messaging terms say Native is located at 201 California Street, Suite 450, San Francisco, California 94111.
Native refunds
- If you do not like your first package, email support@nativecos.com within 30 days of receiving it. Native says it will help you return or exchange it for a full refund, and it will pay return shipping on that first package.
- Exchanges on a first order are available for 30 days after you receive it.
- Mini and travel sizes, international orders, expedited shipping fees, and digital gift cards are not refundable.
Sources · checked 28 October 2026

