How to cancel Match

Turn off auto-renewal in your account

You pay Match directly, on the website or in the app, not through Apple or Google.

1. 01Log in on the Match website, the mobile site, or the app.
2. 02Open Manage Subscription in Account Settings.
3. 03Re-enter your password if Match asks for it.
4. 04Finish every step until auto-renewal is off.

Deactivate on an add-on, such as Private Mode, stops only that add-on. It does not cancel the subscription. If you cancel Platinum, Match says you cannot move down to Silver or Bronze.

Cancel in the App Store

You subscribed through Apple.

1. 01Open the App Store on your iPhone.
2. 02Tap your profile icon at the top right.
3. 03Tap Subscriptions.
4. 04Tap Cancel Subscription.
5. 05Tap Confirm.

Match says Apple handles this cancellation, not Match. Deleting the Match app does not stop an Apple subscription.

Cancel in Google Play

You subscribed on Google Play.

1. 01Open the Google Play app.
2. 02Go to Menu, then My Apps, then Subscriptions.
3. 03Find your Match subscription and follow the instructions to cancel.

Match says Google handles this cancellation. You can still use the subscription until the current term ends.

Mail a cancellation notice

You live in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, or Wisconsin, and it is still before midnight of the third business day after you subscribed. You did not subscribe through Apple or Google.

1. 01Write a signed and dated notice that says you are canceling this agreement.
2. 02Include your name and the email, phone number, or other identifier on the account. Add the order number from the confirmation email if you have it.
3. 03Mail or deliver it to Match, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.

California and Ohio subscribers may also fax the notice to 972-892-9570. If you used an Apple ID, Match says Apple handles the refund.

How to know it worked

• —Turning off auto-renewal leaves the subscription in place until the end of the current term. It does not renew after that.
• —Cancelling the subscription does not remove your profile. To hide your profile and photos, cancel the membership in Manage Subscription after auto-renewal is off, or if you have no paid subscription.
• —A free trial ends as soon as you cancel it. If you turn the trial back on before it expires, auto-renewal comes back on too.

Watch out for

• —Match says prices vary, and a promotional price can go up when the first period ends.
• —If you pay in four installments, cancelling before the last payment does not wipe the balance. The remaining payments stay due on the schedule you agreed to, unless the law says otherwise.
• —Deleting the account under Settings, then Delete account, does not cancel a subscription billed by Apple or Google. Cancel that in the store or the charges continue.
• —Match says a chargeback can get the account closed.

Match refunds

• —Match says purchases are final, with no refund for unused days, except where the law in your state says otherwise.
• —In Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin, you may cancel without penalty before midnight of the third business day after you subscribed.
• —In those states, if you die during the term, your estate can get back the share of the payment for the time after your death. If you become unable to use Match, you can ask for the unused share the same way you request that refund.
• —Virtual items, such as Super Like and Boost, are nonrefundable.
• —If you subscribed with an Apple ID, ask Apple for the refund. Match says it does not handle that refund.