Do it yourself
Cancel OurTime yourself
TLDR: On the website, open Manage Subscription and click Continue Cancellation, or cancel in Apple or Google if they billed you. You keep it until the current term ends, hiding the profile is separate, and purchases are final except where the law requires a refund.
Cancel a subscription OurTime bills
OurTime charged your card on the website or in the app, not Apple or Google.
- 01On a computer, click the gear icon at the top right, then Manage Subscription.
- 02Enter your password, click Cancel Subscription, answer the short questions, and click Continue Cancellation.
- 03In the phone browser or app, tap Profile, the gear icon, Manage account, then Manage subscription, and follow the same cancel steps.
You should get a confirmation number and a date for the last day of the subscription. The terms also say to log in and open Account. They say access lasts until the current term ends, and that cancelling does not remove the profile.
Cancel an Apple or Google subscription
Apple or Google billed the subscription.
- 01For Apple, the terms say open Settings, then iTunes & App Stores, tap your Apple ID, View Apple ID, then Subscriptions, and cancel OurTime. You can also use getsupport.apple.com.
- 02For Google, the terms say open the Google Play app, then Menu, My Apps, Subscriptions, and cancel OurTime. You can also use play.google.com.
Apple or Google handles that cancel, not OurTime. Deleting the app does not stop it.
Mail a notice
You want it on paper. Some states can cancel in the first three business days.
- 01Sign and date a note that you are cancelling, and include your name plus the email, phone, or other sign-up identifier on the account.
- 02Mail or deliver it to OurTime, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
California and Ohio can also use the help center, or fax 972-892-9570. The terms say part of the business is at 8750 N. Central Expressway, Suite 1400, Dallas, TX 75205. That street is not the cancellation box.
How to know it worked
- A subscription renews, and you are charged, until you cancel.
- The terms say you keep the cancelled subscription until the current term ends, and it does not renew.
- The help page for cancelling and removing the profile says emails, photos, records, remaining time, and the account are removed immediately.
Watch out for
- Hiding the profile is a separate choice after the cancel steps. The terms say cancelling the subscription alone does not remove the profile.
- Deleting the account is Settings, then Delete account. In the app, the gear is under Profile. An Apple or Google subscription still has to be cancelled in that store.
- If you pay in installments and cancel before the last payment, the terms say the rest of the balance stays due on that schedule, unless the law says otherwise.
- A price can go up after a promo. They try to email you first. If you do not cancel in time, it renews at the price shown when you bought it.
OurTime refunds
- Purchases are final. There is no refund for a partly used period, except where the law requires one.
- In Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin, you can cancel without a penalty before midnight of the third business day after you subscribed.
- If you subscribed with an Apple ID, Apple handles that refund, not OurTime.
Sources · checked 28 October 2026
