How to cancel OkCupid

Turn off billing on the website

You paid with a card or PayPal.

1. 01On a computer, open http://okcupid.com/settings. The help page says the app and the mobile site do not have this cancel.
2. 02Open Subscription Settings.
3. 03Click Turn off automatic billing.

You keep the time you already paid. If the button says Renew, it is already cancelled, and the page shows the end date. Deleting the account cancels a card or PayPal renewal. Disabling the account does not.

Cancel an Apple or Google subscription

Apple or Google billed the subscription.

1. 01The terms say, for Apple, open Settings, then iTunes & App Stores, your Apple ID, View Apple ID, Subscriptions, and cancel OkCupid. You can also use getsupport.apple.com.
2. 02For Google, the terms say open the Play app, then Menu, My Apps, Subscriptions, and cancel OkCupid.

OkCupid cannot cancel those. Deleting or disabling the OkCupid account does not stop an Apple or Google charge. If you do not see a cancel in the store, the help page says you probably paid by card or PayPal and must use the website.

Mail a notice

You want it on paper, or you are inside a three-business-day right.

1. 01Sign and date a note that you are cancelling, and include your name plus the email, phone, or other sign-up identifier.
2. 02Mail or deliver it to OkCupid, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.

You can also use the help center, or email support@okcupid.com. California and Ohio can use that email or fax 972-892-9570. The current terms say part of the business is at 8750 N. Central Expressway, Suite 1400, Dallas, TX 75231. A March 18, 2024 copy prints that street with ZIP 75205. The cancellation box is the same.

How to know it worked

• —A subscription renews until you cancel.
• —The terms say you keep it until the current term ends.
• —The help page says turning off billing stops the next charge and leaves the time you already paid.

Watch out for

• —If you pay in four installments and cancel before the last payment, the terms say the rest of the balance stays due, unless the law says otherwise.
• —New York can put a subscription on hold for up to a year by writing Match Group Legal, P.O. Box 25472, Dallas, Texas 75225.
• —Do not send a support question to OptOut@OkCupid.com. That address is only for opting out of an older dispute rule, within 30 days of agreeing to the terms.

OkCupid refunds

• —The help page says you keep the time you already paid. It does not say that time is refunded.
• —In Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin, you can cancel without a penalty before midnight of the third business day after you subscribed.
• —An Apple refund is handled by Apple, not OkCupid.