Do it yourself
Cancel myFICO yourself
TLDR: Cancel on the Subscriptions page, or in the app under More, or call 1-800-319-4433 before the period ends. Monthly and quarterly plans are not refunded for time already paid, and a paid-in-full 12-month plan is refunded only for the quarters that are left.
Cancel on the subscriptions page
You can still sign in on the web.
- 01Log in at myFICO.
- 02Open the Subscriptions page. The help article calls it My Subscriptions.
- 03Cancel the product.
Cancel in the app
You use the iOS or Android app.
- 01Open the More tab.
- 02Open the Subscription screen.
- 03Cancel the product.
Call customer care
You want a person.
- 01Call 1-800-319-4433. The terms say Monday to Friday, 6 a.m. to 6 p.m. Pacific, and Saturday, 7 a.m. to 4 p.m. Pacific.
- 02Say you want the subscription cancelled before the period ends.
How to know it worked
- Cancel before the period ends or it renews for another year, quarter, or month, at the then-current price, with no further notice.
- A 12-month plan that was paid in full is refunded for the remaining quarters. A partial quarter is not refunded.
- A monthly or quarterly plan stops future charges. Money already paid is not refunded, including a partial month or quarter.
Watch out for
- A pause is only for listed monthly products: FICO Ultimate 3B, Advanced, Ultimate 3B+, Premier, Ultimate 3B Monthly Reports, Premier 3B, Essentials 1B, Basics 1B, and Basic. You can pause 3, 4, 5, or 6 months. It starts at the end of the current cycle. Reports, alerts, and identity features stop. Old history stays visible.
- A paused plan restarts, and charges again, unless you cancel before the pause ends.
- If myFICO cancels the product, they refund what was not yet provided, pro-rated.
- A dispute notice goes by certified mail to Fair Isaac Corporation, 12790 El Camino Real, Suite 300, San Diego, CA 92130.
myFICO refunds
- A paid-in-full 12-month plan is refunded by the quarter that is left. A piece of a quarter is not refunded.
- Monthly and quarterly plans are not refunded for time already paid.
Sources · checked 28 October 2026

