Do it yourself
Cancel Nintendo Switch Online yourself
TLDR: Turn off auto-renewal in the Nintendo eShop or at accounts.nintendo.com, at least 48 hours before the membership ends. You keep it until the paid term ends, and the time left is not refunded.
Turn off auto-renewal on the console
The membership was bought on a Nintendo account.
- 01On the HOME Menu, open Nintendo eShop.
- 02Select the account that bought the membership.
- 03Open the icon in the upper right for Account Information.
- 04On a Nintendo Switch family console, highlight Nintendo Switch Online on the left.
- 05Select Cancel Your Subscription by Turning Off Automatic Renewal.
On Nintendo Switch 2, the same cancel choice is further down the Account Information page. Do it at least 48 hours before the membership ends. The renewal can be taken from the account balance as soon as 48 hours before it expires. If the balance is short, Nintendo charges the card on the account. Once auto-renewal is off, the support page says it cannot be turned back on. You keep the membership until the paid term ends. There is no refund or credit for the time left. A family plan ends for the other people in the family group too.
Turn it off on the account site
You are at a computer or phone.
- 01Sign in at accounts.nintendo.com/portal with the account that bought the plan.
- 02Select Nintendo Switch Online.
- 03Under Active Plan, select Cancel Your Pass by Turning Off Auto-Renewal.
- 04Select Confirm.
Customer service is 1-800-255-3700, or useragreement@noa.nintendo.com.
Mail a notice
You want it on paper.
- 01Write that you are turning off auto-renewal, and include the email on the Nintendo Account.
- 02Mail it to Nintendo of America Inc., Attn: User Agreement, 4600 150th Ave NE, Redmond, WA 98052.
The purchase terms say customer concerns can go to that street. A dispute notice goes to the same street, Attn: General Counsel, by certified mail. A paper request still has to beat the 48-hour mark or the membership renews.
How to know it worked
- The membership stays on until the end of the term you already paid.
- It does not renew, and the time left is not refunded.
Watch out for
- Cloud save backup stops when the membership ends. The support page says a new membership within 180 days brings those backups back. Saves on the console stay.
- Game vouchers need an active paid membership to redeem. A new paid membership before a voucher expires still lets you use it.
- Icons you made for the service still work after it ends.
- A price change is announced. Keeping the membership after that notice means you accept it.
Nintendo Switch Online refunds
- Turning off auto-renewal does not refund or credit the time left.
Sources · checked 28 October 2026
