Do it yourself
Cancel PlayStation Plus yourself
TLDR: In PlayStation Account Management, select Cancel Subscription next to PlayStation Plus. You keep the benefits until the paid period ends, and money already paid is not refunded, though you can ask for a refund within 14 days of the first charge.
Cancel in Account Management
You can sign in on the web.
- 01Sign in to PlayStation Account Management.
- 02Select Subscription from the menu on the left.
- 03Select Cancel Subscription next to PlayStation Plus.
To keep it, select Reactivate Subscription before the next payment date.
Cancel on a PS5
You use a PS5.
- 01Go to Settings, then Users and Accounts.
- 02Select Account, then Payment and Subscriptions, then Subscriptions, then PlayStation Plus.
- 03Select Cancel Subscription.
Cancel on a PS4
You use a PS4.
- 01Go to PlayStation Plus, then Manage Membership, then Subscription.
- 02Select Cancel Subscription.
How to know it worked
- You keep PlayStation Plus benefits until the end of the period you already paid for.
- After that date, monthly games, online storage, and online multiplayer stop. Games you downloaded at no cost as part of the subscription stop working. Redeemed packs, avatars, and discounted purchases you already bought stay yours.
- Stopping future payments does not refund a payment already made. A refund request is separate.
Watch out for
- Sony's US PlayStation Plus page lists the Essential one-month subscription at $10.99. The description of that subscription says the recurring fee is $9.99, charged automatically every month. Extra and Premium are separate tiers. The price also depends on a one-month, three-month, or 12-month plan.
- The subscription continues until you cancel it. If the wallet does not have enough funds, Sony funds the fee from the default payment method on the account.
- A free trial rolls into a paid subscription at the end of the trial unless you cancel before the trial ends. You can keep using the benefits through the last day of the trial.
- After a promotion or discount ends, the subscription continues at the then current regular PlayStation Store price until you cancel.
PlayStation Plus refunds
- Sony's US store policy lets you cancel a subscription and request a refund within 14 days of the initial transaction, even after you start using it. The refund may be reduced for the time you used.
- If you start with a free trial, that 14-day period starts when Sony accepts the trial order, and the trial days count. Sony's example: a 7-day trial leaves 7 days after the charge to cancel.
- Turning off future payments does not refund money already paid. Ask PlayStation Support, or use Transaction History in Account Management, if you want a refund request.
