Do it yourself
Cancel BisectHosting yourself
TLDR: In the billing panel, open the server and click Cancel, which ends it at the close of the period and deletes the data, so back up first. A PayPal agreement has to be cancelled in PayPal too, and BisectBoost is a separate cancel.
Cancel the game server
You pay BisectHosting for a game server. This does not cancel a PayPal agreement or BisectBoost by itself.
- 01Log in to the BisectHosting billing panel.
- 02Open the Services tab.
- 03Choose the server.
- 04Click Cancel.
- 05Select a reason.
- 06Press Cancel Subscription.
BisectHosting says the server is cancelled at the end of the current billing period. Cancelling permanently deletes all connected data. Make backups first. The terms also say you can cancel immediately, within 24 hours, or at the end of the billing cycle. Cancelling does not refund you on its own.
Cancel the PayPal agreement too
The server uses a PayPal subscription. BisectHosting says you must cancel that agreement in PayPal as well.
- 01Log in to the PayPal account that pays the server.
- 02Cancel the automatic payment to BisectHosting.
- 03BisectHosting's cancel article links PayPal's own help for how to cancel an automatic payment.
Cancelling only in the billing panel is not enough when PayPal is set up on the server. PayPal can keep billing.
Cancel BisectBoost
You pay for the BisectBoost add-on. This is separate from cancelling the server.
- 01Log in to the BisectHosting Starbase panel.
- 02Hover over BisectBoost in the top right.
- 03Click Cancel Addon.
- 04Press Cancel BisectBoost.
Boost stays on until the current billing cycle ends. Then the extra RAM, extra backup and instance slots, and the doubled storage go away. Shared storage drops from 80 GB to 40 GB. Download backups before the cycle ends.
Open a support ticket
You cannot finish the cancel in the panel, or you are inside the refund window.
- 01Open a ticket from the BisectHosting help center, or start one at bisecthosting.com/clients/contactsupport.php.
- 02Or email support@bisecthosting.com if you are asking for a refund and can prove the account is yours.
- 03Say which server you want cancelled, and the email on the account.
Support tickets are available 24 hours a day, 7 days a week. BisectHosting says it aims to answer in 15 minutes or less. The phone number +1-844-244-3577 does not handle service or cancel requests. Use a ticket.
How to know it worked
- The help article says the server is cancelled at the end of the current billing period.
- BisectHosting says you get a cancellation confirmation email. Contact support if it does not arrive, or if you are not sure the server is cancelled.
- You can click Resume Service before the billing cycle ends. BisectHosting says your files are still there if you resume in time.
- After the period ends, the cancellation deletes the connected data.
Watch out for
- Cancelling the server permanently deletes all connected data. BisectHosting says to create backups first.
- A PayPal subscription on the server has to be cancelled in PayPal too.
- BisectBoost is a separate charge. Cancelling the server is not the same as cancelling Boost, and cancelling Boost does not cancel the server.
- Plans renew automatically. The usual cycle is monthly. Longer terms exist. You pay at the start of each cycle.
- A price increase gets at least 30 days' notice and applies at the next cycle. Cancel before renewal if you do not accept it.
- Calling +1-844-244-3577 will not cancel the server. BisectHosting does not give technical or service help by phone.
BisectHosting refunds
- Cancelling does not refund you. The terms say you have to ask.
- A new customer, or a first purchase of a new type of service, can ask for a full refund within 3 days of activation. Email support@bisecthosting.com or open a ticket, and be ready to prove the account is yours.
- BisectBoost, setup fees, and other one-time add-ons are not refundable once the work is done. PaysafeCard payments are not refundable. Domain registrations are not refundable.
- After 3 days, the terms say refunds are not guaranteed, and unused time is not prorated. The cancel article is stricter. It says they will not issue a refund more than three days after the order.
- A renewal refund is separate. Within one day of the renewal, the terms say you get a full refund if you ask. Within three days, 50 percent. After three days, no refund of that renewal.
Sources · checked 26 October 2026

