How to cancel Amazon Luna

Cancel in Memberships and Subscriptions

Amazon bills a Luna channel.

1. 01Open Your Memberships and Subscriptions.
2. 02Next to the Amazon Luna subscription, select Cancel Subscription.

Cancel each subscription on its own. You keep it until the end of the billing cycle. Game progress on the Amazon account, or on a linked account, stays. A plan billed by another company is cancelled with that company.

Cancel Luna Premium

You pay Amazon for Luna Premium.

1. 01Open Your Account.
2. 02Adjust the Premium Plan settings.

You can also contact Amazon customer service, or use a cancellation form Amazon gives you. A free trial becomes paid unless you cancel before the trial ends. The fee and the next date are under Your Account or Your Memberships and Subscriptions. If the main card fails, Amazon can charge another card on the account.

Mail a notice

You want it on paper.

1. 01Write that you are cancelling Luna, and include the email on the Amazon account.
2. 02Mail it to Amazon.com, Inc., P.O. Box 81226, Seattle, WA 98108-1226.

Amazon prints that box as its address. A paper request still has to arrive before the next charge or the plan renews.

How to know it worked

• —You keep the subscription until the end of the current billing cycle.
• —After that date it stops on the devices linked to the account.

Watch out for

• —A Premium plan renews at the end of each period unless you cancel before the charge.
• —Extra cancel and refund rules can sit on the page for that subscription.

Amazon Luna refunds

• —Cancel within 3 business days of starting a paid plan, or of a free trial turning into a paid plan, and Amazon refunds the fee. They can keep, or charge, the value of the time you used.
• —Cancel later and they refund the full Premium fee only if Premium games were not opened on the account since the latest charge.
• —A plan billed by another company follows that company’s refund rules.