How to cancel Norton

Stop renewal in your account

You bought from Norton and can still sign in. Do this before the billing date.

1. 01Sign in to your Norton account.
2. 02On the My Account page, open the My Subscriptions tab.
3. 03Find the subscription and click Cancel Subscription Renewal or Manage Renewal.
4. 04Next to Plan Renewal, click Unsubscribe.
5. 05Select a reason and click Next.
6. 06Click No thanks, cancel my subscription, then click Next.
7. 07Wait for the confirmation message. Allow up to 24 hours for it to show on the account.

Norton may show offers to keep the subscription. The paid term still runs out. After that, it does not renew.

Cancel through Member Services

You want a refund, you bought it in a store, or the account steps did not finish.

1. 01Contact Norton Member Services & Support at support.norton.com.
2. 02Ask them to stop the renewal, or to cancel the contract and refund the charge.
3. 03Have an order number, a product serial number, or a product key ready.

Support is free and open 24 hours a day, 7 days a week. Norton says it is not available by email. For a store purchase, also have a copy of the subscription key and the receipt. The key is usually 25 characters.

Cancel an in-app plan

Apple, Google Play, or the Microsoft Store bills the plan.

1. 01Cancel in that store. Norton says that is the only place you can change an in-app subscription.
2. 02Cancel a trial before it ends if you do not want the paid plan to start.
3. 03Uninstalling the app does not cancel the subscription.

Billed by a provider

An internet provider, a phone company, or another partner bills you.

1. 01Contact the company that bills the Norton subscription.
2. 02Norton says it cannot refund a charge that partner bills.

Norton says it cannot refund a subscription a partner bills.

How to know it worked

• —The account shows a confirmation message. Allow up to 24 hours for the change to appear.
• —Norton also emails the address on the account. Allow 24 to 48 hours for that email.
• —Stopping renewal keeps the service until the end of the term you already paid. Then it ends.
• —A refund is a separate request. Norton says those requests are typically processed within a few days.

Watch out for

• —If you bought from Norton, it can charge the renewal up to 35 days before the term ends. The renewal price can be higher than the price you paid.
• —Stop the renewal before the billing date. After a renewal charge, an annual plan can still be refunded within 60 days of that charge. A later monthly charge cannot.
• —Cancelling an add-on does not cancel the main subscription. Cancelling the main subscription also cancels add-ons linked to it.
• —A plan sold with a computer, or billed by an app store, provider, reseller, or retailer, can sit outside Norton's own refund rules.
• —After a refund, Norton says the software may turn itself off. Delete every copy.

Norton refunds

• —An annual plan has a 60-day money-back guarantee from the purchase date. Each later annual charge has the same 60 days from the day you were charged.
• —A monthly plan can be refunded in full within 14 days of purchase. Monthly charges after that are not refunded.
• —After a trial, the first annual charge has 60 days, and the first monthly charge has 14 days. Later monthly charges are not refunded.
• —The refund goes back to the payment method used for that charge.
• —Ask Member Services for the refund. Stopping renewal on its own is not a refund request.