Do it yourself
Cancel Upward yourself
TLDR: Cancel in Account if you paid on the site or in the app, or cancel in Apple or Google if that store billed you, because deleting the app does not stop it. You keep it until the current term ends, and purchases are final except where the law requires a refund.
Cancel a plan Upward bills
You paid on the site or in the app, not through Apple or Google.
- 01Log in on the website or in the app and open Account.
- 02Cancel the subscription there.
You keep it until the current term ends. It does not renew. The terms also say you can use Settings and follow the link to let an upgrade expire. They do not name the button.
Cancel an Apple or Google subscription
Apple or Google billed it.
- 01For Apple, the terms say open Settings, then iTunes & App Stores, your Apple ID, View Apple ID, Subscriptions, and cancel Upward. You can also use getsupport.apple.com.
- 02For Google, the terms say open the Play app, then Menu, My Apps, Subscriptions, and cancel Upward.
Deleting the app does not stop that charge.
Mail a notice
You want it on paper, or you are inside a three-business-day right.
- 01Sign and date a note that you are cancelling, and include your name plus the email, phone, or other sign-up identifier.
- 02Mail or deliver it to Upward, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA.
You can also email contactus@support.upward-app.com. California and Ohio can use that email or fax 972-892-9570. The terms say part of the business is at 8750 N. Central Expressway, Suite 1400, Dallas, TX 75231.
How to know it worked
- A subscription renews until you cancel.
- If a payment fails, they can keep billing the card, including an updated card, and the billing date can move.
- Deleting the account is the gear icon, then Delete account. In the app the gear is under Profile. An Apple or Google plan still has to be cancelled in that store.
Watch out for
- If you pay in four installments and cancel before the last payment, the terms say the rest of the balance stays due, unless the law says otherwise.
- Do not send a support question to UPWARDOptOut@peoplemedia.com. That address is only for opting out of an older dispute rule, within 30 days of agreeing to the terms.
- New York can put a subscription on hold for up to a year by writing Match Group Legal, P.O. Box 25472, Dallas, Texas 75225.
Upward refunds
- Purchases are final, except where the law requires a refund.
- In Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin, you can cancel without a penalty before midnight of the third business day after you subscribed.
- An Apple refund is handled by Apple, not Upward.
Sources · checked 28 October 2026
