Do it yourself
Cancel Peet's Coffee yourself
TLDR: Open Subscriptions and select Cancel Subscription at least 24 hours before processing, or email customerservice@peets.com at least 72 hours before the next charge. Skip Order and Change Date leave the subscription on, and an order already processing still ships.
Cancel in Subscriptions
You can still sign in.
- 01Log in to your Peet's account.
- 02Open the Subscriptions section.
- 03Find the subscription.
- 04Select Cancel Subscription.
The help article says changes, skips, and cancellations have to be in at least 24 hours before the scheduled processing date. The terms say a phone or email cancel needs at least 72 hours before the next charge date.
Cancel by email
You want it in writing. Give them 72 hours before the next charge.
- 01Email customerservice@peets.com.
- 02Say you want the subscription cancelled, and give the email on the account.
- 03Send it at least 72 hours before the next charge date.
Cancel by phone
You want a person. The terms say to call at least 72 hours before the next charge.
- 01Call (800) 999-2132. The terms say Monday through Friday, 6 a.m. to 6 p.m. PT.
- 02From Mexico or outside North America, call (510) 594-2950.
- 03Say you want the subscription cancelled.
How to know it worked
- The subscription keeps the same amount and schedule until you cancel, pause, or change it.
- Cancelling does not stop an order that has already started processing.
- After a cancel, the subscription discount and free shipping on that subscription end.
Watch out for
- Skip Order and Change Date keep the subscription on. They are not a cancel.
- A cancelled subscription can be turned back on from Inactive Subscriptions, then Reactivate Subscription, then Reactivate.
- The amount and how often it ships are whatever you chose at checkout. The terms do not list one price for every plan.
- The same terms page also lists 323 850 2000 for questions about the sites. The subscription cancel line is (800) 999-2132.
- Letters about a dispute go to Legal Department, Peet's Coffee, Inc., 1400 Park Avenue, Emeryville, CA 94608, or legal@peets.com. That is not the customer-service inbox.
Peet's Coffee refunds
- The subscription section does not promise a refund of a charge that already went through.
- If a product is not as described or pictured, the terms say the remedy is to return it unused for a refund.
Sources · checked 28 October 2026

