How to cancel Plum Deluxe

Cancel in My Account

You can still sign in.

1. 01Log in to your Plum Deluxe account.
2. 02Cancel the tea club there, or contact customer service and ask them to stop it.

The terms do not name the button. They do say a cancel does not undo a charge they could not reasonably stop.

Use the pause or cancel page

You want the form that asks why you are leaving.

1. 01Open the pause and cancel page.
2. 02Enter the name and the exact email the subscription is billed to.
3. 03Pick a reason.
4. 04Choose continue to cancel if you do not want a pause or the cheaper plan.

The page offers a pause of up to 3 months, or a switch to Just the Perks, before the cancel. A pause is not a cancel.

How to know it worked

• —The club renews every month at the then-current price, not a promo price, until you cancel.
• —After you cancel, the club lasts through the period you already paid. It does not renew after that.
• —There is no prorated refund of the current period.
• —The cancel page says the kettle is still open if you want to come back.

Watch out for

• —Just the Perks keeps member pricing, free shipping, and early access, and drops the monthly blend. The cancel page lists it at $6.50 a month, or $4.92 a month if you pay yearly.
• —The same page lists the full club at $10 a month on the yearly plan, billed as $120 a year.
• —If a card fails, they can keep trying. When the payment goes through, the new period starts that day.
• —Your card company can send them an updated card number. They may use it so the club does not stop.
• —A dispute notice goes to Plum Deluxe Legal Department, 7410 SE Foster Rd, Portland, OR 97206. Questions about the store terms go to hello@plumdeluxe.com.

Plum Deluxe refunds

• —The subscription terms say you are not eligible for a prorated refund of the period you already paid.
• —You keep the club until that period ends.