How to cancel PrettyLitter

Cancel in your account

You can still sign in. The help center calls this the cancel path.

1. 01Sign in at prettylitter.com.
2. 02Open My Subscriptions.
3. 03Find the subscription and click Modify.
4. 04In the side panel, click Cancel Subscription.
5. 05Pick a reason, then click No Thanks, Continue to Cancel.

The cancellation policy describes a shorter path: Manage Subscription, then Cancel Subscription, then the prompts. Use the screen your account shows.

Cancel by email

You want it in writing, or you cannot finish the account screens. The cancel article names this address.

1. 01Email meow@prettylitter.com.
2. 02Give your name, the email on the account, and the date you want the subscription cancelled.
3. 03Ask them to confirm the cancellation.

Cancel by phone

You would rather talk to someone. The contact page lists this number for customer service.

1. 01Call (800) 838-3381, Monday through Friday, 7am to 5pm PST.
2. 02Give the email on the account and say you want the subscription cancelled.
3. 03Ask them to confirm it.

Cancel by chat

The cancel article says you can live chat with support.

1. 01Open the chat on prettylitter.com. The contact page says chat is Monday through Friday, 7am to 5pm PST.
2. 02Say you want the subscription cancelled and give the email on the account.
3. 03Save the chat.

How to know it worked

• —PrettyLitter does not describe a cancellation number. Keep the email, the chat, or a screenshot of the account after you cancel.
• —A pause or a skip is not a cancellation. The cancel article points to those as separate choices.
• —Loyalty points on the account are forfeited when the subscription is cancelled.

Watch out for

• —The subscription renews and bills the card on file until you cancel in time. Prices can change.
• —Cancel by 11:59 PM Pacific Standard Time, 2 business days before the next scheduled shipment, or that order can still process and ship.
• —The cancellation policy says the same cutoff as two business days before the next order date. An order that has already been processed or shipped usually cannot be stopped.
• —If the card on file fails, the terms let PrettyLitter charge a backup card on the account. They can also update card details from the payment provider unless you opt out by emailing meow@prettylitter.com.
• —The cancellation policy says there is no contract, no hidden fee, and no cancellation penalty. It does not say a prepaid multi-month plan keeps shipping after you cancel.

PrettyLitter refunds

• —Cancelling does not by itself refund a bag that already shipped or already processed.
• —First-time US customers of clumping or non-clumping litter can ask about the 30-day risk-free guarantee within 30 days of the original purchase. It is one offer per household. Email meow@prettylitter.com.
• —If you were charged after cancelling, the help article says to contact support with the account email and the date you cancelled. A refund depends on the order status and their refund policy. They do not promise one.